Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
Summary
We are seeking a Senior ServiceNow Developer with strong expertise in IT Asset Management (HAM Pro & SAM Pro), Service Catalog development, workflow automation, and enterprise integrations. The ideal candidate will design, develop, and support scalable ServiceNow solutions that improve asset lifecycle management, software governance, operational efficiency, and user experience. This role requires hands-on experience with ServiceNow development, Flow Designer, Integration Hub, REST APIs, and a solid understanding of ITSM, CMDB, and CSDM concepts. The successful candidate will be a proactive problem solver who leverages out-of-the-box ServiceNow capabilities to deliver maintainable and business-driven solutions.
Responsibilities
- Design, develop, and support Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) solutions.
- Configure and optimize hardware and software asset lifecycle processes, including request, fulfillment, deployment, reclamation, refresh, and retirement.
- Support software compliance, normalization, reclamation, SaaS optimization, and asset governance initiatives.
- Develop and maintain Service Catalog Items, Record Producers, approval workflows, and fulfillment processes.
- Build automation solutions using Flow Designer, Integration Hub, and ServiceNow platform capabilities.
- Design and implement integrations using REST APIs, Import Sets, and Transform Maps.
- Integrate ServiceNow with enterprise applications, SaaS platforms, endpoint management tools, and asset repositories.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer Flows, Scheduled Jobs, and Scripted REST APIs.
- Troubleshoot platform, integration, and automation issues through root cause analysis.
- Support ITSM processes including Incident, Change, Problem, and Request Management.
- Maintain CMDB data quality, asset-to-CI relationships, and support CSDM initiatives.
- Ensure solutions adhere to ServiceNow best practices, governance standards, and technical documentation requirements.
Qualifications
- 8+ years of hands-on ServiceNow development experience.
- 5+ years of experience implementing and supporting IT Asset Management solutions.
- Strong experience with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations.
- Extensive experience building Catalog Items, Record Producers, and automated fulfillment workflows.
- Strong JavaScript and ServiceNow scripting expertise.
- Experience with Import Sets, Transform Maps, Data Imports, and workflow automation.
- Good understanding of ITSM processes and service delivery concepts.
- Working knowledge of CMDB, Discovery, CSDM concepts, and Asset-to-CI relationships.
- ServiceNow Certified System Administrator (CSA) certification required.
Nice to Have
- Certified Application Developer (CAD).
- ITIL Foundation Certification.
- Experience with ServiceNow Discovery and CMDB health initiatives.
- Exposure to SaaS license optimization and software compliance programs.
- Experience working in large enterprise ServiceNow environments.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.