Senior Programme Manager/Senior Programme Director - Full Time in India, भारत

You'll own release planning, program governance, risk visibility, and cross-functional execution across Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations. The role sits at the intersection of customer experience, product delivery, analytics, and business strategy. You'll work closely with senior leaders and stakeholders while building scalable processes and feedback loops that improve how teams plan and deliver. This opportunity is ideal for a data-driven program leader who can navigate ambiguity, influence without authority, and drive meaningful change across a global SaaS environment.

Build and maintain source-of-truth dashboards covering Commerce priorities, release health, key blockers, risks, customer sentiment, and other critical performance indicators.

Lead cross-functional programs spanning Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations.

Own release planning and governance processes, improving predictability across the software development lifecycle.

Identify, track, communicate, and mitigate committed risks and dependencies before they impact delivery or customer outcomes.

Contribute to quarterly and annual planning by helping teams align priorities, resources, timelines, and expected business outcomes.

Present program progress, risks, insights, and recommendations clearly to senior leadership and internal stakeholders.

Connect customer research, surveys, interviews, support insights, and product data back into the product development and release lifecycle.

Mentor team members and promote stronger program management practices across the organization.

5–7 years of total professional experience, with significant experience in Release Management, Product Analytics, Risk Management, Program Management, or related disciplines within a high-growth B2B SaaS environment.

• 3–5+ years of experience working on cross-functional programs, ideally involving multiple business and technical functions.
• Experience working closely with Product Management and/or Customer Success teams on customer experience, adoption, activation, retention, or similar programs.
• Strong analytical and data-driven mindset, with practical experience working with funnels, cohorts, retention metrics, experimentation, and self-service analysis.
• Proficiency with SQL and/or business intelligence tools for analyzing performance data and generating actionable insights.
• Strong customer empathy and experience interpreting qualitative and quantitative customer feedback, including research, surveys, interviews, and support insights.
• Demonstrated ability to move between long-term strategic planning and detailed execution, process improvement, and issue resolution.
• Excellent program management skills, with the ability to structure ambiguity, establish priorities, align stakeholders, and consistently drive outcomes.
• Strong release management and governance capabilities, with experience improving SDLC predictability and delivery visibility.
• Strong risk identification, prioritization, problem-solving, and decision-making skills.
• Location: Remote, India.

Full-time.

High degree of ownership across program planning, governance, risk management, analytics, and execution.

Opportunity to work closely with Product, Engineering, Customer Success, Support, Marketing, Revenue Operations, and senior leadership.

Remote-first working environment designed for global collaboration and flexibility.

Professional growth through exposure to strategic initiatives and senior stakeholders across multiple disciplines.

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