Job Description

Join Wholesale Lending Services and help shape how commercial real estate servicing executes at scale. You’ll lead high-impact initiatives that connect operations, technology, controls, and reporting into a cohesive delivery engine. This role offers broad visibility, senior stakeholder engagement, and the ability to drive measurable outcomes.

Job Summary

As a Senior Program Manager within Wholesale Lending Services – Real Estate & Collateral (WLS-RE&C), you oversee and coordinate a portfolio of cross-functional initiatives to ensure alignment, reuse, and delivery against business goals. You partner with leaders and stakeholders to define critical operating tasks, track progress, and communicate status to leadership teams. You evaluate current-state processes, recommend improvements, and support operational readiness across the commercial real estate & collateral platform.

Job Responsibilities

Support long-term strategy by defining operating tasks, monitoring progress, and providing status updates to WLS leadership.
Collaborate across departments to execute against WLS-RE&C priorities and resolve delivery dependencies.
Serve as the single point of contact for an assigned WLS-RE&C project portfolio.
Prioritize reporting, technology, and automation requests with the WLS-RE&C Leadership Team and key partners.
Document current-state operational processes across the organization to establish baselines and controls.
Evaluate processes for information gaps and inefficiencies, recommending actions to improve effectiveness.
Analyze operational data and workflows to drive measurable productivity and risk-reduction outcomes.
Develop and support training for new processes and procedures across WLS-RE&C.
Contribute to quality control discussions, testing coordination, and evaluation activities as needed.
Coordinate operational readiness activities with WLS teams and RE&C business functions to meet timelines.
Execute additional duties and project work as assigned to support evolving business needs.

Required qualifications, capabilities and skills

Bring 5+ years of loan servicing experience with a major commercial real estate servicer.
Demonstrate strong program/project management, planning, and follow-up discipline across multiple workstreams.
Leverage tools such as Microsoft Project, ServiceNow, JIRA, MS Office, and data visualization solutions.
Communicate clearly in writing and verbally, including concise updates and executive-ready materials.
Present findings and recommendations effectively to senior management and cross-functional stakeholders.
Influence and partner across levels with strong interpersonal leadership and stakeholder management skills.
Apply strong business acumen, operational judgment, and structured problem-solving to drive resolution.

Preferred qualifications, capabilities and skills

Hold a Bachelor’s degree and exhibit deep knowledge of mortgage products, lending, and financial services operations.
Apply strong familiarity with real estate and lending compliance requirements and servicing standards.
Lead process improvement efforts (e.g., Lean, continuous improvement, or controls-focused enhancements).
Enable effective change management through training, communications, and adoption planning.
Thrive in fast-paced environments with high ownership and accountability. Travel domestically when business needs require
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Senior Program Manager- Wholesale Lending Services

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