About the role

The Senior Program Consultant acts as a trusted partner to the client, guiding them end to end through the requisition process; this partnership includes reviewing current business challenges and needs, consulting on available positions and job descriptions to ensure accurate scope, and delivering valuable market intelligence to advise both the client and suppliers on available candidate population and competitive compensation.
Beyond the requisition life cycle, the Senior Program Consultant maintains the relationship between temporary worker, client, and supplier and facilitates follow-up as needed in relation to compliance, performance, and ongoing employment. Scope of responsibility may be on an expanded geographic territory or national level, within a specific functional area of expertise. Travel may be required. Works independently under minimal supervision.

What you’ll be doing

Establishes, fosters, and maintains positive working relationships with Pontoon MSP suppliers through regular phone and in-person contact.
Establishes and maintains a proactive, positive working relationship with client end users through regular phone and in-person contact. Performs site visits and promotes communication with the client end users within assigned market area or skill set.
Manages and coordinates client and supplier community interactions within assigned market area or skill set.
Provides consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions, ensuring optimum efficiency through validating the scope of each requisition.
Sources market intelligence from vendor partners, consolidates information, identifies trends and consults with hiring managers on insights gained and impacts to hiring strategy.
Reviews and manages candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement.
Oversees all stages of requisition activity using VMS technology, ensuring optimum, cost-effective, timely, and high-quality results. Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.
Acts as point of escalation for Program Consultants and/or Coordinators.
Assists Program Manager and Supplier Manager to facilitate program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure understanding and compliance.
Communicates program procedural changes and updates to local Pontoon MSP suppliers and client users while providing all procedural updates in a timely manner. Facilitates to ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities.
Participates in employee relations investigations as needed to facilitate a seamless process for all involved.
Assists with supplier assessment efforts and updates as needed

About you

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:
• Batchelor's Degree

Experience
• Five (5) years of MSP Experience

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 30-09-2026

Senior Program Consultant

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