Senior Process Associate in Bangalore, भारत

About Stavtar

Stavtar is a financial software company headquartered in New York, with employees located in the United States, England and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay has revolutionized the way in which complex businesses such as alternative asset managers manage their business spending and expense allocation process.

About This Role

Our flagship SaaS product, StavPay, is used by businesses to fully manage their business spend operations. As a Senior Process Associate, you will be a key leader within the StavPay Business Process Operations team (“BPO”), serving as a strategic partner to our clients’ accounting and finance leadership. You will own the end-to-end client experience, drive process excellence, and work closely with product, technology, and client stakeholders.

Key Responsibilities

· Own and oversee all aspects of client operations, serving as the primary point of accountability for service delivery and client satisfaction

- Act as a trusted advisor to clients, guiding them on best practices within StavPay. Oversee review of OCR data input, allocation methodology design, underlying data management, and advanced reporting.

- Lead timely resolution and escalation of complex client issues, exercising sound judgment to determine risk and appropriate response.

· Partner with IT, Product, and Client teams to drive process standardization, automation initiatives, and platform enhancements

· Build and maintain strong, trust-based relationships with key stakeholders across clients, internal teams, Development, and Business Analysis

· Ensure service level agreements, memorandums, and client delivery summaries are consistently met and proactively managed

· Own the governance of desk procedures, process manuals, and process maps, ensuring they are current, accurate, and consistently applied across the team

· Proactively engage with clients to understand evolving requirements, communicate product enhancements, and identify opportunities to deepen the relationship

· Lead and contribute to strategic initiatives aimed at enhancing accounting operations, reporting processes, and overall client experience

· Provide senior oversight and sign-off on team reconciliations and regular reporting, including payment processing, validation error resolution, and client communications

· Identify, champion, and implement process improvement initiatives across client operations and the StavPay platform

· Define, track, and report on SLA performance for each client, identifying trends and driving corrective action where needed

· Serve as the senior point of contact for client support and escalation, ensuring issues are resolved with urgency and professionalism

Required Competences - Must have Skills

· Degree in Accounting with a minimum of 10 years of progressive experience in Finance, Accounting, or Auditing, with demonstrated leadership responsibilities.

· CA/ICWA/CMA/MBA strongly preferred.

· Deep expertise in:

· General Ledger systems and fund accounting principles

· Complex expense allocations and multi-entity structures

· Demonstrated ability to design, document, and enforce complex operational procedures at a senior level

· Exceptional attention to detail with the ability to review and take ownership of complex, high-volume work

· Proven ability to manage competing priorities across multiple clients, provide clear status updates to senior stakeholders, and drive issues to resolution

· Excellent English communication skills, both verbal and written, with the ability to present confidently to senior client stakeholders

· Highly motivated self-starter with a strong sense of ownership, leadership presence, and the ability to operate independently in a fast-paced environment

· Deep AP and accounting knowledge with a thorough command of accounting principles and financial controls

· Advanced proficiency in MS Excel; experience with data analysis, modeling, and reporting tools is a plus

Expertise Competences - Good to have Skills

· Significant experience in alternative asset management strongly preferred (hedge funds, private equity, real estate, or fund of funds).

· Knowledge of Accounting Systems like QuickBooks, NetSuite, Workday, Sage 300, Dynamics 365, VM, Geneva etc.

Working Hours – 5:30 PM to 2:30 AM (7 AM to 4:30 PM EST) – based on project demand