Senior Manager : Warehouse Operations in Gurgaon, भारत

We are looking for an experienced Senior Manager – Warehouse Operations to lead end-to-end warehouse and fulfilment operations for an omni-channel business.

This is a high-ownership role responsible for ensuring inventory accuracy, timely order fulfilment, manpower productivity and cost-effective warehouse operations across multiple channels.

What You’ll Own

• Lead end-to-end warehouse operations across B2B, B2C, D2C, marketplaces, e-commerce and retail replenishment

• Drive productivity across inward, put-away, picking, packing, loading and inventory counting

• Establish and monitor warehouse productivity standards and KPIs

• Own manpower planning, productivity, utilisation, attendance and discipline

• Optimise permanent and contractual workforce based on business volumes

• Monitor and control warehouse operating cost per order / unit

• Optimise MHE, consumables, packaging materials and other operational expenses

• Drive inventory accuracy and effective inventory management

• Lead warehouse managers, assistant managers, supervisors and warehouse associates

• Conduct daily performance reviews and monthly operational reviews

• Build team capability through training and adherence to SOPs

• Drive continuous improvement and warehouse automation initiatives

• Manage vendors / 3PL partners and cross-functional stakeholders

What We’re Looking For

• 10+ years of experience in warehouse / fulfilment operations

• Graduate or above

• Experience leading large-scale warehouse operations in a high-volume environment

• Exposure to B2B, B2C, D2C, marketplace, e-commerce and/or retail fulfilment

• Strong hands-on understanding of Odoo ERP/WMS or other WMS platforms

• Strong understanding of warehouse processes, inventory management and order management

• Experience with system integration and operational analytics

• Demonstrated experience in people leadership and manpower planning

• Data-driven approach to operational decision-making

• Strong problem-solving and process orientation

• Experience in vendor / 3PL management

• Commercial awareness with an understanding of warehouse cost optimisation

• Ability to drive change and work cross-functionally in a high-growth, high-volume environment