Senior Engineer, Technical Operations

Your role in helping us shape the future:

As a Sr. Engineer, Technical Operations, you will be an initial point of contact for all production issues (Software) related to Intelsat Infight’s core services such as In-Flight Connectivity (IFC)/In-Flight Entertainment (IFE)/IPTV on retrofit and next generation Onboard Experience (OX) architectures. You will have desire to gain thorough technical knowledge on end-to-end system for providing quick analysis and driving resolution on production issues. In addition, you will be creating various dashboards and status reports for executives and end customers. You will be expected to build strong system level technical knowledge and use critical thinking to resolve issues faster.

Additional responsibilities include but not limited to engage in PI (Agile teams) to understand the roadmap of upcoming features and services, lab setup for reproducing field issues and writing automation scripts for generating reports.

Are you up to the challenge?

Provide leadership on accomplishing individual, team, and company goals
Desire to learn and champion new technologies and over all end-to-end system
Develop a strong background in Intelsat Infight’s technology platforms (KU, 2KU, ATG, ATG4 and GGV/IPTV) as well as third party technologies
Understanding complex systems and able to diagnose and isolate the failures to a product/component level
Generate reports by fleet, technology, or airlines to assess the defect impact
Triage SW defect via strong analysis techniques (log/data analysis, defect tracking, etc.). Determine and document initial root cause, impact, severity, and frequency of failures
Drive Internal Review Board (IRB) meetings with cross functional teams to agree and provide visibility on initial failure and impact
Enforce and drive continuous improvements on SPI (Software Production Incidents) process
Participate in corrective action reports and root cause analysis exercises (e.g., fish bone, 8D, 5 Why’s, etc.)
Generate test plans for reproducing field issues in lab environment
Prepare software quality metrics and present at leadership forum
Create reports for complex/critical production issues for senior management
Define, measure, and accomplish documented individual/team Objectives and Key Results (OKR’s)
Occasional travel to support new install/maintenance activities
Define and develop defect analysis tools for quick turn around
Support returned box analysis from production
Develop and improve production diagnostics tools
Support the field operation team by troubleshooting/triaging SW issues by following the defect management process (SPI/IRB), while being a strong voice for process adherence.
Own Incident Review Board (IRB) process and drive improvements
Comply to and maintain OEM certification processes (AS9100/AS9115)

You should have:

System thinking skills for isolating issues within a complex network
BS degree in Engineering/Computer Science disciplines
10+ years of system level troubleshooting experience working on complex systems
TCP/IP, Linux/Shell Scripting, Packet Capture/WireShark, Jira, Wiki, Test Director
JQL, SQL, Python, Java, Go, Git, Jenkins (CI), Spinnaker (CD), AWS
CMP, Sumo, AAA, Kibana, Elasticsearch, Toaster, Flight Summary, Network Analysis
Excellent Verbal/written communication skills
Ability to work independently with minimal supervision
Strong understanding of capacity and time management
Flexibility to work occasional weekends or off hours, as emergencies arise
Proactively seek continuous learning and continuous improvements
Mentor new members and create personal development goals

It would be nice if you had:

Strong networking background with CCNA/CCNE certifications
Working knowledge of Agile methodologies (Scrum, Kanban, SAFe PI), DevOps and SRE

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite and inflight connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

We emphasize personal and professional growth
Awesome benefits including PTO, medical, tuition reimbursement, and training
Flexible work arrangements
Fun, diverse, and inclusive culture

Other Job Info:

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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Senior Engineer, Technical Operations

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