Back to list

Vacancy description

Senior Customer Care Manager - Tractor in Lucknow, भारत

Mahindra & Mahindra Ltd

Lucknow, भारत

Responsibilities & Key Deliverables

Customer Centric Role
Quality Product installation
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
Ensure Retention of Customers – Under warranty as well as Post warranty.
Conducting field service activities for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down time & improve work quality.

Managerial Role
Ensure Dealership is Profitable & Sustainable
Meet Organisational service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer satisfaction among Sales & Dealers to support the function .
Inclusion of Channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc

Preferred Industries

Automobile

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

System Generated Secondary Skills

Apply to vacancy

Similar vacancies

More like this role

Mahindra & Mahindra Ltd

Customer Care Manager

... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...

Bangalore, भारत

Mahindra & Mahindra Ltd

Customer Care Manager

... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...

Bangalore, भारत

Mahindra & Mahindra Ltd

Customer Care Manager

... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...

Chennai, भारत

Mahindra & Mahindra Ltd

Manager - NPME Tractor

... assembly processes - Exp in machine procurement & REQ - Should have knowledge of Installation and commissioning of assembly, testing Equipment - Sound Knowledge of Tractor MFG processes, Designing & Planning Experience in DCP preparation, PFMEA updation & review mechanism ,RPN reduction Knowledge of Advanced technologies Project ...

Nagpur, भारत

Mahindra & Mahindra Ltd

Dy. Manager -Customer Care

... Engineering in Mechanical; Bachelor of Engineering in Automobile General Experience 5 - 10 year Critical Experience System Generated Core Skills Communication Skills Customer Support Product Knowledge & Application Root Cause Analysis Statistical Analysis Teamwork System Generated Secondary Skills Change Management Product Knowledge ...

Chākan, भारत

Mahindra & Mahindra Ltd

Area Customer Care Manager

... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...

Indhur, भारत

Mahindra & Mahindra Ltd

Deputy Manager - PQA Tractor JPR

Responsibilities & Key Deliverables - Ensure quality of Tractors through Process audits of Tractor Assembly and Paint shop & PTCED shop - Understanding of basic assembly process, criticality in process & product. - Good knowledge of sheet metal & plastic components. - Analysing customer complaints, Assembly line rejection, ...

Jaipur, भारत

VASA Denticity Limited

Customer Care Executive

  • Full-time
Job Summary: We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently resolve queries and provide excellent service. The ideal candidate should have strong communication skills a customer-centric approach and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: ...

Delhi, भारत

NTT DATA Services

Customer Care Specialist

  • Contract
  • Customer Support
Focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. ...

Gurgaon, भारत

Federal Express Corporation AMEA

Customer Care Representative

  • Full-time
  • Driving
... purpose: to provide our customers with outstanding experiences as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront ...

Gurgaon, भारत