Senior Business Analyst / Business Analyst - ServiceNow in Coimbatore, भारत

We are seeking a Senior Business Analyst - ServiceNow to drive requirements definition and ensure engineering delivers a successful ServiceNow implementation. You will coordinate stakeholders, control scope, and run Agile execution with clear risk and schedule management across build, test, deploy, and ongoing improvements.

Elicit and consolidate stakeholder input to define and clarify requirements Maintain a concise, program-wide scope definition Produce and update documentation that supports management of the program and its related projects Coordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycle Run scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholders Plan and own release schedules and milestones, maintaining high velocity in a fast-paced environment Contribute hands-on software development and project management, enable cross-functional coordination, and strengthen inter/intra team communications to deliver outstanding program outcomes 5-10 years of overall IT experience 4+ years of experience in Business Analysis, emerging technologies, or related technical fields 1+ year of experience contributing to a ServiceNow implementation Experience with software development and managing end-to-end execution of programs that span multiple engineering teams Knowledge of ITSM, ITOM and HRSD Experience working with Agile software development methodologies Scrum master experience with ownership of development sprints Bachelor's degree in a technical field or equivalent practical experience Experience in Software Engineering Experience solving problems in fast-paced and constantly changing environments Experience working cross-functionally in highly integrated teams with technical and non-technical members Experience communicating technical concepts to non-technical audiences Strong spoken and written communication skills