Senior Branch Operations Manager in भारत

Senior Branch Operations Manager

Location: Maharashtra, India
Work Arrangement: On-site
Employment Type: Full-time

About the Opportunity

One of our financial services clients is looking for a Senior Branch Operations Manager to manage branch-level operations, documentation, post-disbursement activities, process controls, risk management, compliance, and stakeholder/vendor management.

Role Details

Role: Sr. BOM
Department: Ops & CS
Eligibility Criteria: Graduate

Required Skills & Competencies

• Result orientation

• Goal orientation

• Ability to work effectively with teams

• Interpersonal and influencing skills

• Post graduate with minimum 3 years of work experience in the banking and lending domain

• PGDBM/MBA certified would be preferred

Key Responsibilities

Pre Disbursement Activities

• Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/sanction note within given timelines.

• Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines.

• Verify and execute complex documentation in full compliance with internal standards and external regulatory requirements.

• Scrutinize customer documents to check if in order. In case of discrepancies, share details with Relationship Manager to complete/rectify the documentation.

• Check facility legal & security documents executed by the customer and ensure pre-activation check points are completed.

• Track and update PDDs and OTC in the system/Excel for new/existing release of limits.

• Ensure daily execution of documentation in full compliance with internal standards and external regulatory requirements.

• Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/sanction note.

• Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines.

• Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/rectify the documentation.

• Support in smooth resolution of complex documentation issues.

Post Disbursement

• Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required.

• Ensure completion of all activities related to security perfection of assets - CERSAI.

• Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines.

• Supervise the loan booking and servicing activities for respective zones and ensure they are completed within the stipulated TAT.

• Ensure that only completed files are getting processed by the operations team at the branch level.

• Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/structured transactions.

• Oversee closure and foreclosure activities at the branches.

• Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis.

• Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis.

• Ensure updation of drawing power in case of stock based limits.

• Ensure renewal of insurance on collateral to safeguard the portfolio.

Process Controls & Checks

• Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team.

• Conduct internal branch audits at regular intervals to ensure there are no critical observations.

• Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines.

• Ensure ROC, CERSAI and SRO charge registration is completed within given timelines.

Risk Management

• Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins.

• Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end.

• Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations.

• Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones.

• Liaise with external vendors for storage of property related documentation, prepare and sign an agreement with the vendor and conduct regular audits at vendor site.

Compliance Management & Reporting

• Ensure adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team.

• Ensure timely submission of data, files for audit to concurrent, internal & statutory auditors.

• Maintain data for tracking performance metrics, defect ratio and SLAs and identify trends/patterns that need to be addressed in order to drive greater efficiencies.

• Ensure all compliance points of Operations functions which is signed off for the board quarterly, are taken care of while processing.

Stakeholder / Vendor Management

• Work with Business teams, Risk & Compliance, Legal & IT as well as Collections teams to agree process improvements and identify solutions.

• Facilitate statutory, regulatory and external third parties during key audit/compliance/transaction milestones.

• Work on vendor empanelment processes and contracting and ensure proper movement of transactions to & from the vendor’s desk.

• Work closely with key individuals within cross functional teams wherever processes are interlinked with the function.