At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Position Title: Resource Management – Senior Resource Analyst
About Global Delivery Services:
Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.
Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.
Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.
Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.
Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.
The Opportunity:
As a Senior Resource Analyst (L2), you will play a key role in driving data analysis, reporting, and process optimization within the resourcing team. Your primary responsibility will be to develop and maintain real-time dashboards, automate reporting processes, and provide actionable insights into resource utilization, capacity planning, and workforce performance metrics. You will also take ownership of driving operational efficiency or reporting and analytics suites across the SL you are aligned.
Your Key Responsibilities:
Data Analysis & Reporting:
- Develop, maintain, and enhance real-time dashboards and reports on resource utilization, capacity planning, and performance metrics to support resourcing teams.
- Use Power BI and advanced Excel functions to automate reporting and provide insightful data analysis to leadership.
- Analyse trends, identify patterns, and provide actionable recommendations for improvements in resource allocation and planning.
- Ensure that all reports and data are delivered in the right format and are aligned with business needs.
Process Optimization & Automation:
- Identify inefficiencies within the current reporting and resource management processes and propose solutions for automation using VBA, Power Query, and macros.
- Drive automation initiatives to reduce manual effort and increase reporting accuracy and efficiency.
- Continuously improve resource management workflows to enhance scalability, reduce turnaround time, and ensure effectiveness.
Leadership & Ownership:
- Take ownership of key deliverables, including streamlining non-audit assurance reports and developing advanced dashboards (e.g., RVA trends dashboard).
- Proactively manage deliverables and prioritize tasks to meet deadlines while balancing current workload and additional responsibilities.
- Provide insights and suggest enhancements to existing processes, tools, and reporting methods.
- Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
- Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
Collaboration & Innovation:
- Collaborate with resourcing and operational teams to ensure reporting and data needs are met in alignment with organizational goals.
- Contribute to the development of innovative tools and solutions to enhance workforce planning, resource allocation, and operational efficiency.
Skills and attributes for success:
Technical Proficiency:
- Strong expertise in Power BI for developing dashboards, reports, and analytics.
- Advanced proficiency in Excel, including formulas, pivot tables, and advanced functions.
- Experience with VBA, Power Query, and macros for process automation.
- Familiarity with resource management tools such as Retain (or similar resource planning software).
Problem-Solving & Analytical Thinking:
- Strong analytical and critical thinking skills with a focus on identifying inefficiencies and proposing actionable improvements.
- Ability to manage multiple priorities and meet deadlines while ensuring high-quality deliverables.
Communication & Ownership:
- Strong communication skills to collaborate effectively with both technical and non-technical teams.
- Ability to take ownership of tasks, work independently, and drive deliverables with minimal supervision.
Ideally, you’ll also:
- Expertise in data analytics and reporting tools such as Power BI and Excel.
- A problem-solving mindset with a passion for continuous improvement and automation.
- Ability to work independently while managing multiple projects and deadlines.
- A keen eye for identifying trends and opportunities for process optimization.
What we look for:
- A proactive and self-motivated approach to work with the ability to manage competing priorities.
- Strong attention to detail and a focus on delivering accurate, timely, and actionable insights.
- Ability to adapt to changing business needs and provide innovative solutions.
What we offer you:
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
- Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
- Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
- People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
- Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
- How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.