WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by https://jobeax.com/link/h7aZtSGmB9uROXYe purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Job Description
– Senior Associate, OTC Cash ApplicationPosition TitleSenior Associate – Order to Cash (OTC) Cash ApplicationJob SummaryThe Senior Associate – OTC Cash Application is responsible for accurately applying customer payments, reconciling accounts, resolving unapplied cash, investigating payment discrepancies, and supporting month-end close activities. The role requires close collaboration with Billing, Collections, Customer Success, Treasury, and Finance teams to ensure timely cash posting, account reconciliation, and maintenance of customer accounts in compliance with company policies and service level https://jobeax.com/link/VdQ4J3dk60eLOzYo ResponsibilitiesCash Application & ReconciliationProcess and apply customer payments received through ACH, Wire Transfers, Checks, Credit Cards, Lockbox, and other payment https://jobeax.com/link/px5lM9pV3Wr6ITpu customer remittances to open invoices and credits https://jobeax.com/link/w3DZF1BanCfwm7fR and resolve unidentified, unapplied, and misapplied cash https://jobeax.com/link/1DRHZv8otpWeDFbS daily cash reconciliation between bank statements and ERP https://jobeax.com/link/k1CYsdJmdY0EPYyO customer accounts and investigate payment https://jobeax.com/link/bDiVyLYmXWWLaLND Resolution & Stakeholder ManagementCoordinate with customers, Collections, Billing, Sales, and Customer Success teams to resolve payment allocation https://jobeax.com/link/83e9iVTPemKbLh1T short payments, overpayments, deductions, chargebacks, and disputed https://jobeax.com/link/piVJEW3W8RIQ6KBT customer account clean-up initiatives and maintain account https://jobeax.com/link/55mSZVT5Xmt6fEJT to internal and external inquiries related to payment application and account https://jobeax.com/link/JZDxVrNWX6oKpgwn & ControlsPrepare daily, weekly, and monthly cash application reports and https://jobeax.com/link/SbE6pa3syLFceo5y month-end and quarter-end close https://jobeax.com/link/LSa2uDalZpPbSx4j compliance with SOX controls, audit requirements, and company https://jobeax.com/link/kBuD88gdnodmKB3T process improvement opportunities and recommend automation https://jobeax.com/link/LPlVgQ4L0ncFjJ4S ImprovementParticipate in continuous improvement initiatives to enhance cash application https://jobeax.com/link/EDjyjVMhlVsd4ycQ in UAT testing, system enhancements, and implementation https://jobeax.com/link/B1ASpjcHT05D19V0 and maintain standard operating procedures (SOPs).Required
Qualifications
Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or related field.3–6 years of experience in OTC, Accounts Receivable, or Cash Application https://jobeax.com/link/nGZV5WJn51l6LtRr understanding of Accounts Receivable, cash posting, reconciliation, and deduction https://jobeax.com/link/nmLZ1400PPvbPH4K working in a shared services or global business services https://jobeax.com/link/FMGbOVxa4WJH6O0R analytical and problem-solving https://jobeax.com/link/GQw4m5EMDzE9fd6c communication and stakeholder management https://jobeax.com/link/QnStU3Fi2lG573hG in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis https://jobeax.com/link/tMGHc3bW7JBnCajo
Qualifications
Experience working with global clients and multiple https://jobeax.com/link/JR63oXFF7ZlXqx9A of SOX controls and audit https://jobeax.com/link/pAHVCzRi7k1sVm83 to automation tools and process improvement https://jobeax.com/link/ls22buRqaBdW07SD in SaaS, subscription billing, or recurring revenue environments is an https://jobeax.com/link/N196IMWM9WvI8gMn SkillsZuoraSAP (ECC/S4 HANA)Oracle ERPNetSuiteMicrosoft Excel (Advanced)BlackLineSalesforceHighRadiusKyriba / Treasury SystemsPower BIMicrosoft Office SuiteKey CompetenciesAttention to DetailAnalytical ThinkingProblem SolvingCustomer FocusTime ManagementCross-functional CollaborationProcess Improvement MindsetOwnership and AccountabilityKey Performance Indicators (KPIs)Cash Application Accuracy %Daily Cash Posting TimelinessUnapplied Cash ReductionAging of Open Cash ItemsSLA AdherenceReconciliation AccuracyProcess Improvement Contributions
Qualifications
Bachelor's degree in commerce or MBA Finance