Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics.
Job Description
To act as the central point of contact between the user and IT Service Management. To handle incidents and requests and provide an interface for other activities such as Change, Problem, Configuration, Release, Service Level, and IT Service Continuity. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Senior Associate in this role get to:
Enable the workforce: Act as point of contact for all technical related issues and requests. Provide appropriate customer service. Drive all tickets to closure on time. Handle calls & tickets within the defined SL.
Support the team : Build good rapport with the customers as well as within team.
Keep management updated: Keep management updated on major outages being reported to GSD.
Help others: Work as a team and help each other with issues/requests that need to handled daily basis.
Qualifications
Excellent communication Skills (Verbal and Written)
Good knowledge on Windows OS troubleshooting, MS Office application.
Basic Hardware troubleshooting skills
Willing to work on in night shifts
Willing to assist our internal customers over the phone
Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification
ITIL Foundation Certification is a Value added.
To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction.
Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in).
Ensures all Tickets Processed, handled accordingly, and documented.
Active Directory User Management as a Day-to-Day Activity.
Graduate in any stream can be considered for the position.
Additional Information
Tier 2 Technicians role is that of providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate - IT Helpdesk based in India. We are seeking a customer-focused IT Helpdesk professional to provide timely technical assistance and ensure smooth day-to-day IT operations. In ...
... calls and emails, while ensuring timely ticket resolution, SLA adherence, dashboard monitoring, data reconciliation, and SOP compliance. It collaborates closely with Operations, Product, Risk, Tech, and Business teams to enhance merchant experience and operational efficiency. About the Role: The Associate will be responsible ...
Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us ...
Job Title: IT Helpdesk Technician / VMware Operations & Support Engineer Location: Bhartiya City, Bangalore Work Mode: Hybrid / Work from Office Compensation: As per industry standard market rates Position Overview We are seeking an experienced IT Engineer to manage the day-to-day administration, support, maintenance, and ...
Job Opportunity: CA Inter / CA Fresher – Power & Construction Audit We are looking for a CA Inter or CA Fresher for a long-term opportunity in the Power & Construction Audit domain. Position: Audit Professional – Power & Construction Qualification: CA Inter / CA Fresher Location Preference: Kolkata, Kharagpur, or Midnapore, ...
Senior Associate – Lloyd's Premium & Endorsement Processing Location Pune, Maharashtra Work Mode Hybrid Experience Experienced professional Function / Domain London Market Insurance Role Overview Our client is seeking a Senior Associate with strong knowledge of the Lloyd's of London insurance market and hands-on experience ...
... receivable, reconciliations and month-end close activities - Accounting knowledge and ability to connect operational finance information with statutory records - Ability to manage detailed schedules, multiple deadlines and cross-functional dependencies - Strong analytical and problem-solving capabilities, with close attention ...
We are seeking an experienced and responsible Senior Associate to oversee end-to-end investment operations, client portfolio analysis, and compliance management. In addition to driving transaction processing across financial products—such as Mutual Funds, SIFs, Bonds, Insurance, and GIFT City offerings—you will serve as ...
TBCPerson should have thorough knowledge of medical terminology, anatomy and physiology, the ability to read handwritten documentation, and read, abstract, assign and review diagnoses and procedure codes from the medical records. Coder should have thorough knowledge in review patient histories, operations, chart reviews, ...