Senior Associate IS Engineer role focused on designing, deploying, and managing enterprise collaboration and audiovisual platforms at a global scale. The position involves configuring Cisco UCM, WebEx, Microsoft Teams, and video systems while supporting live events and translating business requirements into technical solutions.

Responsibilities

Design, deploy, configure, and manage enterprise voice and collaboration platforms including Cisco UCM, WebEx, and Teams across multiple locations
Troubleshoot complex AV and collaboration issues requiring escalation, including networking, codec, and protocol problems
Support planning and technical delivery of live, hybrid, and large-scale campus events from pre-event checks through post-event follow-up
Partner with global teams, vendors, and business stakeholders to evaluate emerging technologies and contribute to platform roadmaps
Maintain technical documentation including solution diagrams, standards, operational procedures, and project handover materials

Requirements

Hands-on experience deploying and troubleshooting enterprise AV and collaboration platforms including Cisco, Webex, Pexip, Teams Rooms
Working knowledge of voice and video-over-IP protocols such as SIP, H.323, H.264, H.265, Opus, G.722
Experience with AV networking technologies including Dante, NDI, SIP trunking, multicast, QoS, DNS, ISE, AVB
Demonstrated experience supporting live, hybrid, virtual, and executive events with streaming and collaboration platforms
Proficiency with professional AV production systems including audio consoles, cameras, video switchers, displays, signal routing
Strong communication, documentation, and customer service skills with ability to manage multiple priorities independently

Senior Associate IS Engineer

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