Vacancy description
IMerit Technology
India
Senior Applications Support Lead in Maharashtra, India is listed on Jobeax. Browse 30,000+ vacancies available.
Senior System Support Executive
Start Date
Starts Immediately
5 year(s)
5 year(s)
Apply By
Not Provided
Posted 2 weeks ago
Job
Be an early applicant
About the job
Position Summary
The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.
Major Tasks, Responsibilities, and Key Accountabilities
Need a high level of technical knowledge about Windows server including Active Directory,
DHCP, DNS, WSUS, and WDS.
Maintain overall ownership of employees technical issues & service ensuring that they receive
resolution within a reasonable time frame.
Interact with employees via chat to assist in troubleshooting, identify root cause, and provide
technical support when needed.
Assist in Problem Management by identifying recurring issues and recommending permanent
solutions.
Continuously seek process improvements within IT Operations Support
Proactively host training sessions and develop guides to support end-user education
Develop technical documentation to add to the department knowledgebase to ensure
appropriate knowledge transfer and sharing.
Assist Network and Systems Engineering /Solution teams with hands on support of network
and server equipment
Perform routine/scheduled audits of the computers.
Patch Management and Vendor Management.
Maintain IT inventory and asset configuration documentation.
Ability to work independently and in a team environment.
Workaround if incident cannot be resolved.
Discusses issues with users and translates issues to determine appropriate technical solutions
Demonstrates consistency and reliability.
Excellent interpersonal and communications skills.
Excellent time management, decision making and organizational skills.
Should have experience in
Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy.
Preferred Qualifications & Experience.
5-7 years of experience in IT Infrastructure.
B. E, B. Tech, MCA, MSc-IT or equivalent degree.
CCNA , MCSA or N+ certifications will a plus.
Demonstrated effective verbal, written, and organizational skills.
Strong troubleshooting and analytical skills.
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 5 years of experience
Salary
Probation: Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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