Senior Applications Engineer - Business Support & Consulting (Microsoft 365 & Atlassian Jira/Conflue in Pune, भारत
Liebherr CMCtec India Private Limited
On-siteWork from the office
Full-timeStandard weekly hours
ContractFixed-term or freelance
Pune, भारत
Creating passion: your responsibilities
Roles & Responsibilities:
Act as primary point of contact and trusted advisor for business units on Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and Atlassian (Jira, Confluence).
Provide 1st- and 2nd-level application support via ticket, phone, Teams and on site, ensuring fast, user-friendly resolution within agreed service levels.
Analyse business processes and advise on how to improve collaboration, document management, project tracking and knowledge sharing.
Gather and assess business requirements in cooperation with Demand Management and translate them into practical, supportable solutions.
Design user-facing solutions such as Teams and SharePoint structures, Jira projects, boards and workflows, and Confluence spaces and templates.
Drive user adoption through training, onboarding, quick guides and a network of key users across business units.
Analyse recurring requests and reduce support demand through FAQs, templates and self-service offerings.
Communicate new features and changes to users in a clear, business-oriented way.
Perform functional configuration (permissions, projects, workflows, templates) and coordinate technical changes with IT Operations and Cybersecurity.
Escalate technical issues to internal administrators, vendors or partners and track them to resolution.
Maintain user and solution documentation in Confluence and report on support performance and user satisfaction.
Plan licensing, subscriptions, budgets, renewals, vendor relationships, contract performance and cost-optimization activities.
Collaboration and alignment with corporate IT and participation in group-wide change boards
Contributing your strengths: your qualifications
Qualification and Education Requirements:
Bachelor's degree in Information Technology, Business Information Systems or a related field, or a completed IT vocational training with equivalent experience.
Certifications such as Microsoft MS-700 (Teams) or Atlassian Jira / Confluence certifications are an advantage.
Fluent German and very good English.
Experience:
Minimum 3 years of experience in application support, business consulting, or key-user management for Microsoft 365 and Atlassian (Jira & Confluence), along with more than 5 years of overall IT experience.
Proven experience in advising business stakeholders and translating requirements into practical solutions.
Experience in delivering user training and driving adoption of collaboration tools.
Knowledge of ITIL-based support processes; experience with Jira Service Management is a plus.
Strong service orientation and the ability to explain technical topics in simple terms.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Shweta Chakrawarti.
... performance for the LBP supported Analyse RFQ scope & resource availability and commit to a deadline Handle internal training programs Readiness for Inhouse engineer support Able to handle all severe service applications Independently handle quote to commit process Experienced to handle TBE meetings with customers independently. ...
... on a 24x7 rotating shift schedule (including nights, weekends, and holidays). - Experience: 1-2 years in IT application support, IT service desk, or product support utilizing enterprise ITSM tools like ServiceNow and Jira. - Cross-Team Experience: Hands-on experience collaborating with ETL engineers, WFM teams, Devs, DBAs, ...
... https://jobeax.com/link/yVyc7dghcHnSAMky : https://jobeax.com/link/701PBe8tnLQG67Ng Summary : This is an Engineering Applications Support / Application Administrator role focused on supporting engineering and PLM tools in a global https://jobeax.com/link/2rce0yCTCWx0P6oA person will primarily : - Provide L2/L3 technical support for Aucotec Engineering Base ...
Alternate Job Titles - Staff Applications Engineer, Low Power Verification - Senior Low Power Applications Engineer - Staff Field Applications Engineer, Power Signoff - Technical Applications Engineer, Low Power Solutions - Staff Customer Solutions Engineer, Power Verification We Are Synopsys is the leader in engineering ...
... them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Senior Associate” to join our team in “Chennai, India.” We are looking for an outgoing Customer service associate to assist our customers with product ...
... and safe mindset that takes care of our customers, products, and fellow employees. Job Description Your Opportunity This is not a traditional office-based engineering role. As an Applications Engineer, you will join TOMRA Food's Sales Applications Support Engineering (SASE) team, serving as the technical bridge between ...
... for development of business processes using Oracle BPEL Process Manager - SOA Governance and Best Practices - for SOAP/REST Web Service development, Managing business asset such as XSD's, WSDL, Process Definitions, XSLT etc. - Experience with design, architecture, development and unit testing of web-based applications and ...
- Bachelors degree in computer science/engineering or equivalent - 5-8 years of software engineering experience - Experience designing and developing software solutions - Strong software development fundamentals including automated testing, source control, continuous integration in addition to continuous delivery and/or ...
... 2/3 support to the IT Helpdesk and resolve complex issues https://jobeax.com/link/Yl4vgz1SMcR7UYpQ :- 8+ years of hands-on experience in administering IT applications.- Expertise in Okta, Intune, JAMF, Google Workspace, Microsoft 365, Jira, Confluence, Zoom, and AzureAD.- Strong experience in Identity and Access Management ...
... APIs, standing up reliable data and retrieval pipelines, and shipping through a disciplined test-and-release process. You will collaborate closely with senior engineers, product stakeholders, and platform teams to turn requirements into dependable, well-tested applications. Key Responsibilities - Develop AI applications: Design ...