Fire Alarm System / Fire Detection Pre-Sales Technical Support
Johnson Controls helps customers create safer, smarter, and more sustainable environments through fire protection and life safety solutions. In this role, you will support fire alarm and fire detection opportunities with practical technical guidance that helps customers and sales teams move forward with confidence.
You will work within established procedures and guidelines to provide technical information, advice, and assistance regarding the organization’s products and services before and during the sales process.
Role Overview
This is a pre-sales technical support role focused mainly on fire alarm systems and fire detection. You will help translate customer needs into clear technical direction, support sales conversations with accurate product knowledge, and ensure that technical input is timely, consistent, and aligned to the opportunity.
Key Responsibilities
Provide technical information, advice, and assistance on fire alarm and fire detection products and services before and during the sales process.
Support sales staff with product clarification, application guidance, and solution positioning for fire detection opportunities.
Review customer requirements and help identify suitable fire detection system options within established procedures and guidelines.
Prepare technical input that supports proposals, bids, and customer discussions.
Assist with questions related to fire detection panels, detectors, modules, networked systems, and related fire alarm applications.
Coordinate with sales staff only when clarification of issues is needed to keep opportunities moving forward.
Contribute to accurate, customer-focused communication that supports safe and effective fire protection outcomes.
How You Will Do It
Own the quality of your technical input by providing clear, accurate, and practical guidance that supports compliant fire detection solutions.
Stay close to the work by understanding customer requirements early, identifying gaps quickly, and removing obstacles before they affect the sales process.
Improve every day by using feedback, asking good questions, and applying structured problem-solving to refine recommendations and support.
Win as one team by collaborating with sales staff when clarification is needed and working constructively with internal stakeholders.
Use established procedures and guidelines to keep technical advice consistent, reliable, and easy for customers to act on.
Qualifications
University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
Ability to provide accurate technical information and follow defined procedures and guidelines.
Strong communication skills with the ability to explain technical concepts clearly.
Working knowledge of fire alarm or fire detection systems.
Ability to support sales activities in a professional, customer-focused manner.
Comfort working with others to clarify issues and support the progress of opportunities.
Nice to Have
Experience with EN-listed fire detection systems.
Knowledge of fire and voice alarm design installation standards such as BS5839.
Exposure to EN54, NFPA, or UL-related fire detection applications.
Familiarity with Johnson Controls, Tyco, or Zettler fire detection platforms.
Knowledge of PAVA systems or BMS integration concepts such as Modbus or BACnet.
Why Join Us
At Johnson Controls, you will be part of a team that supports life safety solutions with a strong focus on customer outcomes, technical quality, and collaboration. This is a chance to build your expertise in fire detection while contributing to work that matters.
If you are ready to bring technical clarity and customer focus to fire detection pre-sales support, we would like to hear from you.
... Electric Global Monitoring platform and will contribute to the Schneider Digital initiatives for enhancing monitoring automation and accelerating implementation application monitoring and awareness of the possible failure points across the E2E architecture & impact if these failures were to happen, expected notification communication, ...
... team player: committed, reliable, responsible, flexible, helpful, supportive, active listener/ communicator. 4.0 Education and Experience - B.E in Mechanical Engineering in full time/ regular course from recognized Institute and university. - 8+yrs experience as application engineer for API Pumps, preferably in multistage ...
... challenge. Together we kick ass, have fun and feel proud when our vision is delivered. Next day - we wake up and raise the bar a little higher. Are you ready? As a Senior Application Security Engineer you’ll be part of the team of security engineers working to ensure we build, maintain and deploy secure software that is used by ...
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, or equivalent relevant professional experience. Experience Required - 10 years of work related experience is required. - Extensive hands-on experience in senior technical application support, software ...
Senior Design Engineer – Layout & Application Design Summary We are seeking a highly experienced Senior Design Engineer to lead layout and application design initiatives within the IT Services sector, specifically focusing on batching plants and heavy engineering equipment. This pivotal role demands a professional with ...
... development of competitive combined cycle/steam turbine solutions that help customers meet today’s power needs while enabling the energy systems of the future. The Senior Engineer – Steam Turbine Application Engineering will lead critical and complex customer proposals, shape winning solutions, and provide technical leadership ...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Application and Devops Support with Kubernetes - Rotational Shifts -7 to 11years Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most ...
... conference calls with Sales office/LBP - Sizing and selection of regulators using FisherFirst2 software - Contact WA factory as and when required for critical application solutions/special prices - Prepare Technical and Commercial Quote, technical deviations list and generate reports and drawings - Participate in internal kickoff ...
... within agreed schedule and budget to meet the customer technical specification requirements. - Should be able to independently carry out Hardware Detail Design, Engineering and Application Development, Battery Calculations, Voltage drops calculations etc. - Should be able to develop Typical / Templates for Complex systems and ...
... Senior Software Engineer within the Identity Engineering organization, you will write and review code, provide guidance on technical decisions, and mentor engineers in your squad. You will contribute to and be part of an engaging, dynamic and inclusive engineering organization. Senior Software Engineers are empowered to ...