Vacancy description
caidya
India, Thiruvananthapuram
Senior 1st Line Support Analyst in Thiruvananthapuram, India is listed on Jobeax. Browse 30,000+ vacancies available.
Job Description:
Job Title: SeniorTechnical Support Specialist
Job Location: India , (home-based)
Job Overview:
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes installation, documentation, and testing of computer systems, telecommunications, and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy with end-users. The employee in this position also assists corporate IT in the maintenance and testing of network servers and associated equipment. The Senior Technical Support Specialist is also looked as a mentor to the Technical Support Specialists in the IT group and will offer assistance and guidance where appropriate. Other duties as assigned.
Job Duties and Responsibilities:
Provide assistance to the Technical Support Specialist where necessary/appropriate.
Work with the IT management group to identify areas of improvement in terms of processes and procedures.
Responsible for the full onboarding / offboarding process of end-users from account creation/termination to device procurement/deactivation.
Provide general IT-related support to both office-based and home-based staff through participation and interaction with the Company Helpdesk system.
New installations of PC equipment.
Triage / Diagnose general software questions.
Triage / Diagnose network connectivity issues.
Triage / Diagnose general laptop, desktop, printer, and copier issues.
Maintain IT inventory.
Stays abreast and up to date on all relevant Company SOP's.
Document all critical tasks performed.
Assist with other technology-related initiatives, as needed.
Supervisory Responsibilities:
No supervisory responsibilities.
Job Requirements:
Education
Degree in Computer Science, or equivalent work experience or combination of education or other related industry experience in a similar role
Experience
Minimum of 5 years of experience in a technical support role, and a proven track record of effective support with an emphasis on superior customer service skills.
Skills/Competencies
Excellent knowledge of Windows 11 Operating Systems.
Excellent knowledge of Microsoft Office Suite O365 and Entra ID.
Ability to manage support requests in a request tracking system.
Excellent knowledge of laptop, desktop, and peripherals hardware repair.
Ability to quickly learn new technologies and processes.
Ability to work beyond a 9 – 5 work schedule when required.
Strong problem-solving and customer service skills.
Ability to work in a team environment.
Ability to clearly communicate in written and verbal form.
Capabilities
Workstation set-up, including but not limited to: desktops, laptops, docking station, monitor and telephone
Ability to bend and squat occasionally
Ability to lift office computer equipment and supplies (PCs. Monitors, Printers, servers, etc.). Obtain additional assistance if needed.
Ability to travel as needed to support business needs.
The company will not accept unsolicited resumes from third-party vendors.
Similar vacancies
Innovation Technology By Design
About the Role In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service ...
India, Noida
... complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. The IT Support Specialist provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages ...
India, Pune
Deutsche Bank
... management and governance by closely interacting with TF Sales, TF Structuring, CRM, Legal, CLM and AFC. RPM globally present and is a core driverof building out CB's 1st LoD Credit Risk Management Capabilities via single name support, , portfolio risk monitoring and management and end-to-end business support. Risk and Portfolio ...
India, Mumbai
Department: Customer Support Product Support Analyst plays a critical role in delivering world-class technical support for Infor's Workforce Management (WFM) application to enterprise clients. As a Product Support Analyst, you will investigate and resolve complex software issues reported by customers, collaborating closely ...
India, Rāniganj
Addepar
1400 / year
... supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The ADM Support team handles all client inquiries related to Addepar's Alternatives Data Management (ADM) solution post-implementation. ADM Support Analysts play a critical ...
India, Pune
30k
The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu's global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with ...
India, Bengaluru
Addepar
1400 / year
... part of the broader Addepar Data Management & Quality organization, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support team sits at the nexus of Addepar's activity and requires daily ...
India, Pune
... become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of role: Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Product Support Analyst will primarily be responsible ...
India, Hyderabad
... Finance, and Legal teams, and provides mentorship to junior IT staff. The Senior Technical Support Specialist is responsible for delivering advanced technical support, managing IT assets, and driving strategic initiatives to enhance IT operations. IT Operations & Service Management Manage IT support operations for a primarily ...
India, Mumbai
AtkinsRéalis
The ServiceNow Support Analyst is responsible for providing functional and operational support for the ServiceNow platform, with a focus on IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The role ensures stable and efficient service delivery, supports business users, manages incidents and requests, ...
India, Bengaluru
Rs 0.5 - 2 lakhs p.a.
Roles & Responsibilities ~ Work in assembly line as an operator in Production department. Desired Candidate Profile - 0-2 years of experience in assembly line, production, shop floor, or related fields (freshers welcome). - Diploma/B. Sc. degree from a recognized institution (Preferably Diploma in Mechanical or Automobile ...
India, Pune
GHX Switzerland
Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support ...
India, Rāniganj
Role Summary :Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, and ...
India, Hyderabad
Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports Perform research, systems analysis and design and makes recommendations ...
India, Pune
expertusone
This is a full-time role for a Product Support Analyst with 4 to 6 years of experience. The Product Support Analyst will be responsible for providing support to customers, troubleshooting technical issues, and analyzing data to identify patterns and improve product performance. Additionally, the role will involve collaborating ...
India, Chennai
Mouri Tech (P) Ltd
... Days MaximumWork Location : Bangalore / Hyderabad / Chennai / Vizag Employment Type : Consultant / FreelancerWorking Mode : WFO / Remote (Should be ready to support 8 hours per day and flexible with shift timings)Skills Required :Responsibilities :- Provide data reporting functions to the business and technical community ...
India, Rasapūdipalem
Mouri Tech (P) Ltd
... Days MaximumWork Location : Bangalore / Hyderabad / Chennai / Vizag Employment Type : Consultant / FreelancerWorking Mode : WFO / Remote (Should be ready to support 8 hours per day and flexible with shift timings)Skills Required :Responsibilities :- Provide data reporting functions to the business and technical community ...
India, Chennai
Role Summary: The Senior Support Engineer - Systems, is a highly skilled technical professional responsible for supporting and managing Windows technologies, Azure, O365, and virtualization platforms. This role involves troubleshooting and optimizing enterprise systems, ensuring high availability, and delivering efficient ...
India, Gurugram
IMerit Technology
Senior System Support Executive Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience 5 year(s) 5 year(s) Apply By Not Provided Posted 2 weeks ago Job Be an early applicant About the job Position Summary The role is to deliver support to end users in the organization for various types ...
India