Salesforce Service Cloud Administrator in भारत

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Service Cloud Administrator based in India. Join a globally distributed team focused on improving customer service operations through innovative cloud technologies and intelligent automation. As a Salesforce Service Cloud Administrator, you will help maintain, optimize, and enhance a critical CRM platform that supports efficient service delivery and seamless business workflows. You will collaborate with support, operations, and technical teams to translate business requirements into effective configurations, automation, and reporting solutions. The role also offers opportunities to work with Salesforce AI capabilities, including Agentforce, and support integrations that connect Salesforce with essential enterprise applications. You will contribute to platform reliability, data quality, and continuous improvement while helping users get the most out of their tools. This fully remote opportunity is ideal for a detail-oriented Salesforce professional who enjoys solving problems, improving processes, and working in an international environment. Accountabilities - Salesforce Platform Administration: Manage the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, performance, and operational efficiency. - Configuration and Enhancements: Configure and maintain custom objects, fields, page layouts, validation rules, Salesforce Flows, and other platform features to support evolving business needs. - User Access Management: Assist with user onboarding, account setup, permissions, profiles, and role-based access controls to maintain appropriate and secure platform access. - User Support and Troubleshooting: Provide frontline assistance to Salesforce users, investigate technical issues, respond to support requests, and implement solutions that minimize operational disruptions.

- Business Requirements Gathering: Collaborate with operations and support teams to understand business needs, document requirements, and translate them into practical Salesforce configurations and enhancements. - AI and Intelligent Automation: Support the configuration, testing, and monitoring of Salesforce AI capabilities, including Agentforce agents and intelligent service automation workflows. - Integration Support: Collaborate with technical teams to define, test, monitor, and troubleshoot MuleSoft integrations connecting Salesforce Service Cloud with Jira, Workday, and other business applications. - Integration Monitoring: Assist with API connectivity, authentication, data mapping, connector configuration, and flow monitoring to maintain reliable data exchange and synchronized workflows across platforms. - Data Quality and Governance: Monitor data integrity, perform data cleanup, and support governance practices that maintain accurate, consistent, and reliable Salesforce records. - Testing and Deployment: Participate in testing, validation, and deployment activities for platform updates, new features, automation changes, and system improvements. - Reporting and Documentation: Maintain reports, dashboards, configuration records, process documentation, and user guides to support transparency, knowledge sharing, and efficient platform management. - Sales Cloud Alignment: Maintain a working understanding of Sales Cloud processes and data structures to support consistency across the broader Salesforce ecosystem. - Telephony and Service Operations: Support awareness of AWS telephony workflows for inbound and outbound contact handling and their interaction with customer service processes. Requirements - Professional Experience: At least 3 years of experience working with Salesforce administration, configuration, support, or platform enhancement. - Salesforce Certification: Salesforce Administrator certification (ADM 201) is preferred.