Responsibilities & Key Deliverables
Administration
- Manage users, profiles, permission sets, roles, and sharing rules; ensure security and access compliance
- Build and maintain Flows, validation rules, page layouts, and Lightning pages
- Create and maintain reports and dashboards for leadership and frontline teams
- Maintain data quality through deduplication, imports, and data governance
- Triage support requests; run sandbox refreshes, release management, and regular org health checks
- Review and roll out Salesforce seasonal releases
Development
- Design and build custom solutions using Apex, Lightning Web Components (LWC), and SOQL/SOSL
- Develop and maintain integrations with external systems via REST/SOAP APIs and middleware
- Write unit tests and maintain code coverage per Salesforce and internal standards
- Participate in code reviews; follow version control and CI/CD best practices
- Evaluate when to use declarative tools versus custom code
Sales/Service/Automotive Cloud
- Configure and maintain Salesforce Sales/Service/Automotive Cloud, including the vehicle, driver, household, and dealer data models
- Manage vehicle and asset records, vehicle definitions, inventory visibility, ownership, and service/warranty history
- Support dealer, OEM, and customer journeys: lead-to-sale, test drives, finance/lease and trade-in, and after-sales service
- Build guided processes with OmniStudio (OmniScripts, FlexCards, Integration Procedures) on the Industries data model
- Integrate with DMS, inventory, telematics/connected-vehicle, and finance systems
- Maintain dealer-network hierarchies, sharing, and account-contact-vehicle relationships for a 360-degree customer view
Collaboration & Roadmap
- Gather requirements from stakeholders and translate them into technical designs
- Write clear documentation and train end users on new features
- Contribute to the platform roadmap and recommend improvements
Experience
[4-5]+ years of hands-on Salesforce experience across administration and development
- Strong communicator who works well with non-technical stakeholders
- Analytical, structured problem solver with attention to detail
- Ownership mindset and proactive approach to improving the platform
- Collaborative, service-oriented, and comfortable balancing multiple priorities
Industry Preferred
Automotive (OEM, dealer group, captive finance, mobility, or auto-tech); Sales/Service /Auto Cloud experience is added plus
Qualifications
MBA/Btech
General Requirements
Required
- Hands-on experience with Flow, validation rules, and declarative automation
- Proficiency in Apex, SOQL, and Lightning Web Components (JavaScript/HTML/CSS)
- Solid understanding of the Salesforce security model and data model
- Experience with Sales Cloud and/or Service Cloud
- Experience with Salesforce APIs and integrations (REST/SOAP)
Preferred
- Salesforce Administrator and Platform Developer I/II certifications
- Data tools (Data Loader, Workbench) and ETL platforms
Agile methodologies and tools such as Jira
Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.