At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

Job Overview

We are seeking a skilled Salesforce Admin/Deployment Specialist with strong Salesforce Developer expertise to manage deployments, configuration, release activities and environment governance across our Salesforce ecosystem. This role is responsible for ensuring smooth, compliant and efficient release management across multiple clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Apttus CPQ/CLM.

**This position will work remote from home office, located in India.**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deployment & Release Management: Lead and execute deployments across all Salesforce environments using AutoRabit, ensuring accurate and timely releases. Manage sandbox strategy, refresh cycles and data preparation to maintain consistent and reliable environments. Perform detailed impact analysis and manage rollback plans when needed. Oversee version control, metadata alignment and release branching strategies to support parallel development streams. Ensure deployments follow change-management processes, maintain audit trails and comply with IT governance, SOX and GxP regulations.
• Salesforce Development: Build and customize Apex, LWC and Flows across Sales Cloud, Service Cloud, Experience Cloud, and Apttus CPQ/CLM.
• Automation & Workflows: Implement complex flows, custom objects, validation rules and trigger-based automation.
• Apttus CPQ Customization: Configure and customize Salesforce Apttus CPQ to enhance quoting efficiency and integrate Apttus CPQ with other modules.
• Troubleshooting & Support: Diagnose and resolve issues related to Salesforce and Apttus, ensuring platform stability.
• Collaboration & Best Practices: Work with Solution Architects and Senior Developers to optimize system functionality.
• Documentation & Agile Development: Maintain technical documentation, process flows, user stories, and contribute to Agile cycles.
• Additional Skills (Preferred): Experience with Salesforce security models, APIs, CI/CD tools (AutoRabit, Github), and data migration techniques.

QUALIFICATIONS:

• Education: Bachelor’s degree in IT or Computer Science is preferred
• Experience: 3 to 5 years of hands-on Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, Apttus CPQ/CLM.
• Technical Expertise : Strong experience supporting release processes in a multi-org or multi-cloud Salesforce environment and Proven experience with Apttus CPQ/CLM configurations and troubleshooting.
• Certifications: Salesforce Administrator, Platform App Builder and Platform Developer I (preferred)
• Development & Troubleshooting : Proficiency in Apex, LWC, Flow, SOQL, triggers and Salesforce design patterns & testing frameworks, with strong problem-solving and debugging skills.
• Agile & Collaboration: Experience in Agile environments with excellent communication, teamwork and business acumen to develop effective solutions.

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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