Vacancy description
Armstrong Fluid Technology
India, Bengaluru
Sales Order Processing and Customer Service Assistant in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business—one that's changing the world for the better.
In this role, the Customer Service Representative serves as the primary link between our customers and internal teams, ensuring every order is processed accurately and every interaction strengthens the customer relationship. You will manage the full order lifecycle—from entry and documentation to shipment tracking and delivery updates—while coordinating closely with sales, factory, logistics, and finance to keep processes running smoothly. Beyond day-to-day order management, you will support sales forecasting and CRM accuracy, helping the business gain clear visibility into the funnel and convert opportunities on time. Success in this role means delivering a seamless, proactive, and reliable experience that keeps customers confident in Armstrong Fluid Technology.
Customer Service & Order Management
Process Request to Change (RTC) entries in the ERP system.
Manage customer portals for pre- and post-order activities: online PO confirmations, shipment document uploads, and generating Advance Shipment Notifications (ASN).
Ensure clean and error-free order entry by coordinating with sales, factory, and logistics.
Forecasting, CRM & Sales Support
Navigate CRM opportunities and support sales teams by highlighting opportunities due for monthly closure.
Present funnel details and expected conversion timelines to support planning and S&OP discussions.
Hands-on experience in CRM to analyse forecast vs. actual performance and ensure data accuracy.
Finance & Accounts Coordination
Send Accounts Receivable (AR) statements to customers to ensure timely payment follow-up.
Coordinate with the finance team on reconciliations, bank guarantees, letters of credit, VFS payments, and post-dated cheque management.
Support finance during internal and external audits with customer-related data.
Documentation & Inspection Coordination
Coordinate factory inspections and manage associated documentation.
Seamless onboarding of customers through efficient vendor registration support.
Accurate and timely CRM data leading to improved monthly conversion visibility.
Clear quarterly and annual forecasts with funnel insights to support leadership decision-making.
Zero-error order entry ensuring smooth production and dispatch processes.
Enhanced customer experience through timely delivery updates, proactive communication, and strong relationship management.
Education and Experience
Bachelor's degree (Diploma holders with relevant experience acceptable).
Prior experience in customer service or sales support within a manufacturing or industrial company.
Knowledge of ERP systems and CRM tools.
Analytical skills to manage data (orders, delivery timelines, KPIs).
Proficiency in Microsoft Office Suite.
By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world.
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