"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Primary Responsibilities
Sales Support
Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services, hours of operation
Hotel function space, entertainment options, menus and floral decoration options
Hotel safety guidelines and evacuation plan
Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Follow up with Post-Conference reports and review group billings
Input all group bookings and update booking activities in the system on a weekly basis
Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
Maintain gifts inventory and coordinate the sending of gifts to clients
Arrange site inspections for potential clients
Promote positive relations with clients and attend to all requests expediently and courteously
Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
Diploma in Tourism / Hospitality Management / Events Management
Minimum 1 year of experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
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