Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.
Client Relationship Management: Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards. Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports. Revenue Growth and Account Expansion: Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services. Develop and present tailored proposals and service enhancements to meet client objectives. Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements. Strategic Account Planning Develop account plans that align with the client's business goals and IT strategy. Monitor and analyze account performance, identifying areas for improvement. Upselling and Promotion of IT Services: Proactively recommend relevant IT services and solutions that align with the client's needs. Stay updated on the organization's service offerings, ensuring alignment with client opportunities. Support marketing initiatives by introducing clients to new solutions, promotions, or events. Prepare regular performance and account management reports for both internal and client review. Maintain detailed records of client interactions, feedback, and account progress in CRM systems. Provide insights and updates to senior management on account growth and challenges.
Bachelor's degree in IT, Business Administration, or a related field. ~7+ years of experience in client relationship management within the IT services industry.
Proficiency in CRM tools (e.g., Salesforce, Zoho CRM). Basic understanding of IT services and solutions, such as Managed Services, Cloud Solutions, and IT Infrastructure. Strong analytical skills to monitor account performance and identify growth opportunities.
Key Performance Indicators (KPIs): Revenue growth from assigned accounts.
Key Account Manager Support partner employees with MIS and other insurance services, from login to claims Group Ops, Claims, Training Sales - Relationship Management - Business management within regulatory frame MIS . MS Excel Creative thinking skills Relationship Building skills Experience
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