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Vacancy description

RnM Manager in Wardha, भारत

Headsup Corporation

Rs 7 - 8 lakhs p.a.

Wardha, भारत

Job Description: RnM Manager

Location: Wardha/Pune

 

Role Summary

Lead R&M operations to ensure efficient facility management, cost control, process compliance, and high customer satisfaction.

 

Key Responsibilities & KPIs

  • R&M Operations & Compliance
    • Ensure adherence to R&M processes and performance metrics; maintain audit score ≥ 85%
  • Ticket Resolution (TAT)
    • Ensure timely closure of maintenance requests within SLA
  • Inventory Management
    • Maintain optimal inventory levels while minimizing wastage and costs
  • Cost Control
    • Manage R&M cost per bed within budget
  • Customer Satisfaction
    • Maintain CSAT ≥ 4 through prompt and effective issue resolution
  • Stakeholder Management
    • Coordinate with tenants, vendors, and internal teams for smooth operations
  • Team Training & Retention
    • Train team members, drive performance, and ensure high engagement/retention

 

Eligibility & Skills

  • Bachelor’s in Facilities Management / Business or related field
  • Experience in facilities/R&M operations preferred
  • Strong knowledge of maintenance processes, inventory & cost control
  • Good stakeholder management & communication skills
  • Leadership and team handling capability
  • Analytical and problem-solving mindset

 

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