Vacancy description
reliance brands limited
India, Delhi
Retail Duty Store Manager in Delhi, India is listed on Jobeax. Browse 30,000+ vacancies available.
Role Purpose To lead the overall performance of the store by driving sales, profitability, customer experience, people productivity and operational excellence . The Store Director will be accountable for the complete store P&L and ensure execution of brand standards and business priorities.
Own the store's sales, margin, profitability and key business KPIs .
Drive achievement of monthly, quarterly and annual sales targets.
Analyse store performance and implement corrective actions to close gaps.
Store Operations
Ensure smooth and efficient day-to-day store operations.
Maintain high standards of VM, stock management, replenishment and store hygiene .
Ensure compliance with SOPs, audit requirements and company policies.
Drive shrinkage control and inventory accuracy.
Customer Experience
Create a premium and differentiated customer experience.
Monitor customer feedback and resolve escalated complaints effectively.
Ensure the team consistently delivers brand service standards.
Lead, coach and develop the store leadership and frontline team.
Drive productivity, performance management and employee engagement .
Build a strong succession pipeline for key store positions.
Ensure effective manpower planning and optimum deployment of resources.
Inventory & Commercial Excellence
Partner with VM, Buying/Merchandising and Supply Chain teams to optimise stock.
Maintain strong discipline around cash management, billing and store controls.
Sales & Sales Growth
Store EBITDA / Profitability
Customer Experience / NPS
Experience: 10–15+ years in retail, preferably with experience managing large-format / premium stores.
Strong understanding of P&L, commercial operations and retail KPIs .
Proven experience in leading large teams and delivering business growth.
Strong analytical, people-management and stakeholder-management skills.
Experience in fashion, lifestyle, premium or luxury retail would be preferred.
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