The Umrao is an iconic property set amidst 15-acres of manicured lush green gardens which brings a new and fresh experience to the city-jaded and tension afflicted nerves. The Umrao is a blend of unique architecture and expressive décor with a complete display of artistry, giving a sense of royal mystique to the guests. The desire to ensure that the guest gets nothing but the best sets The Umrao apart. The Umrao is a blend of unique architecture and expressive décor with a complete display of artistry, giving a sense of royal mystique to the guests. This iconic property set amidst 15-acres of manicured lush green gardens and is 10-minutes drive from the International Airport.
We are hiring an energetic, passionate, and experienced candidate for the position of Restaurant Manager at The Umrao, New Delhi.
Duties and Responsibilities of Restaurant Manager
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable and PeachWorks