Enjoy luxurious staycations at The St. Regis Mumbai. We invite you to choose your favourite staycation package from our offers page. Situated in Lower Parel, our 5-star hotel brings the storied history and exceptional service of St. Regis to this vibrant area. Discover sophisticated elements crafted to make you feel at home, blended with luxuries such as on-call Butler Service, traditional Afternoon Tea and Champagne Sabering ceremony. Relax in beautifully designed rooms, suites and apartments, each with stunning vistas of the city or sea. Celebrate and dine around the globe in our award-winning speciality restaurants. If a meeting, wedding or social event brings you here, you will revel in our expansive ballrooms, banquet halls and outdoor venues, the perfect setting for any gathering. Nearby, discover Mumbai's attractions within minutes of our hotel. Whether travelling for work or on a vacation, we look forward to greeting you at The St. Regis Mumbai.
We The St. Regis Mumbai are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Job Responsibilities of Restaurant Manager
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
- Minimum 1 year work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
- Proven customer service experience as a manager.
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Familiarity with restaurant management software, like OpenTable and Peach Works.
- Strong leadership, motivational and people skills.
- Acute financial management skills.
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus