Reservations Executive in Domlur, भारत

Located in prime Indiranagar area, within CBD and right adjacent to KGA Golf Course is Hotel Royal Orchid. The 5-star hotel offers 195 rooms and suites with views of the golf course. One of the only hotels in the city to have a rooftop temperature-controlled swimming pool, Hotel Royal Orchid houses three luxury banquet halls and a beautiful lawn which can host 2000 guests. The hotel has three signature F&B outlets: Jeffs - Bangalore's favourite English pub, Tiger Trail - an award-winning Indian out door garden restaurant and Limelight - coffee shop offering indulgent world cuisine. Hotel Royal Orchid is a preferred choice for business and leisure travelers. It is located close to EGL Techpark (Embassy Golf Links) and is a 5-minutes drive from Bangalore’s most frequented dining and nightlife high street - 100 ft' Road, Indiranagar. The hotel is also at walking distance Manipal Hospital, a preferred hospital for medical tourist from around the world. Royal Orchid & Regenta Hotels is one of India's fastest-growing hospitality brands, managing a portfolio of over 75+ properties across the country. Founded in 2001 by industry veteran Mr. Chander K Baljee, Royal Orchid & Regenta Hotels is a renowned and trusted brand with a growth plan to reach 100 hotels by 2022. We cater to business and leisure travellers who value comfort, great cuisine, distinctly warm Indian hospitality, and value for money. Our modern and fully equipped hotels, resorts, long-stay suites, and inns are what make our guests return time and time again to our properties in metro cities, holiday destinations, pilgrimage sites and wildlife parks. With a Head Office based in the heart of Bengaluru, the team at Royal Orchid & Regenta Hotels is truly passionate about hospitality and driven to deliver immaculate guest experiences. Our success flows from our core values; creating exceptional outcomes for our owners, guests, staff, and shareholders.

We are hiring energetic, passionate, and experienced hospitality professionals for the position of Reservations Executive at Hotel Royal Orchid.

Duties and Responsibilities of Reservations Executive:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Skills and Requirements for the position of Reservations Executive:

• Minimum 2 years of working experience as a Reservations Executive.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.