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Vacancy description

Reservationist & Guest Relationship Executive is needed in a Hospitality Private Limited in Surat, Gujarat in Surat, भारत

EducoHire

  • Full-timeStandard weekly hours

Rs 20000 - Rs 25000 per month

Surat, भारत

Job Title: Reservationist & Guest Relationship Executive

Location: Surat, Gujarat

Department: Reservations

Employment Type: Full-Time

Salary: ₹22,000–₹25,000 per month

Experience: Fresher or up to 1 year

Qualification: 12th Pass or Bachelor’s Degree in Hotel Management, Business Management, or a related field

Language: Fluency in English is mandatory

Job Summary

A premium hospitality group in Surat is looking for a customer-focused and detail-oriented Reservationist & Guest Relationship Executive to manage restaurant bookings and deliver an excellent guest experience.

Key Responsibilities

  • Handle restaurant reservations through phone, email, and online platforms.

  • Manage booking confirmations, cancellations, changes, and special requests.

  • Plan table allocations and coordinate with restaurant teams.

  • Maintain accurate reservation records and guest information.

  • Handle guest enquiries and complaints professionally.

  • Build positive guest relationships and ensure excellent customer service.

  • Protect guest privacy and follow up on unresolved queries.

Required Skills

  • Excellent English communication skills.

  • Strong customer service and interpersonal skills.

  • Good organisational skills and attention to detail.

  • Basic computer knowledge and familiarity with online booking systems.

  • A polite, professional, and guest-focused approach.

How to Apply

Interested candidates can share their updated resumes at [email protected] .

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