Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

Plan and coordinate room reservations to optimize occupancy and revenue
Implement effective selling techniques and strategies to maximize room sales
Prepare accurate forecasts, reports, and statistics on a timely basis
Respond promptly to customer inquiries and resolve issues efficiently
Maintain and update the corporate database with guest information and booking details
Collaborate with other departments to ensure smooth operations and guest satisfaction
Train and supervise reservation associates, delegating tasks as needed
Ensure adherence to company policies regarding discounts and corporate rates
Monitor and analyze market trends to adjust reservation strategies
Assist in developing occupancy forecasts for annual budgets
Handle VIP reservations and special requests with utmost care and attention

Qualifications

Degree/Diploma in Tourism or Hospitality Management
Minimum of 2 years of experience in a similar role within the hospitality industry
Excellent verbal and written communication skills in English
Proficiency in MS Excel, Word, and PowerPoint
Strong knowledge of reservation systems and hotel management software
Ability to work efficiently in a fast-paced, dynamic environment
Exceptional customer service skills with a focus on guest satisfaction
Analytical mindset with strong attention to detail
Ability to multitask and prioritize effectively
Team player with excellent interpersonal skills
Knowledge of additional languages is a plus

Reservation Executive

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