Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned
Qualifications
Bachelor's degree in Hotel Management from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality.
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English with proficiency in Microsoft Office
Excellent data entry and database management abilities with keen attention to accuracy
Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
Resilience and adaptability to thrive in a fast-paced, dynamic work environment
... love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for a professional and customer-focused Reservation Associate to join our dynamic team in Visakhapatnam, India. In this role, you will be instrumental in delivering exceptional service by managing reservations, responding ...
... love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for a professional and customer-focused Reservation Associate to join our dynamic team in Visakhapatnam, India. In this role, you will be instrumental in delivering exceptional service by managing reservations, responding ...
... customer-focused Reservation Associate to join our dynamic team in Udaipur, India. In this role, you will be instrumental in delivering exceptional service by managing reservations, responding to customer inquiries, and ensuring seamless booking experiences. You will be the backbone of our reservation operations, combining organizational ...
... excellence - Meet or exceed performance targets related to call handling, customer satisfaction, and reservation accuracy Qualifications - Proven experience as a Reservation Associate, Telephone Operator, or similar customer-facing role - Proficiency with reservation management systems and standard office software applications ...
... journey to achieve this, we practice strong beliefs and actions that respect the diversity of people, the community, ethics and the planet. Job Description Reservations Associate – Job Description Radisson MBD Hotel Noida | Department: Sales & Marketing Key Responsibilities - Handle guest reservations, enquiries, amendments, ...
Noida, भारत
View vacancy
DoubleTree Suites by Hilton Bengaluru Outer Ring Road
... rooftop pool, spa, fitness centre, concierge, meetings and business facilities. DoubleTree Suites by Hilton Bengaluru Outer Ring Road is hiring a Front Office Associate at its Sarjapur Road hotel in Bengaluru. Assist guests at reception, maintain accurate records and coordinate everyday front-office service. Key Responsibilities ...
... field - Previous experience in guest relations, front-office operations, or customer-facing hospitality roles - Experience with hotel management systems or reservation software [{"name": "full_time", "text": "Full time", "categoryName": "Type of employment"}, {"name": "worldwide", "text": "Worldwide", "categoryName": "Working ...
... operations under supervision, including guest check-in/check-out, entry ticketing, and guest service standards, with the objective of progressing to a Front Office Associate role. Key Responsibilities - Undergo structured training in front office procedures, systems, and SOPs. - Observe and assist Front Office Associates during ...
... professionalism, setting a positive tone for their stay - Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation and reservation details - Manage room reservations, modifications, and cancellations using the property management system with attention to detail - Respond promptly and ...
... distinctive dining experiences, a lake, landscaped grounds and luxury guest services. The Oberoi Rajgarh Palace, Khajuraho is inviting applications for Front Office Associate in Khajuraho, Madhya Pradesh . Welcome guests, help manage front desk interactions and support a seamless arrival-to-departure experience at a heritage luxury ...