Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned
Qualifications
Bachelor's degree in Hotel Management from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality.
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English with proficiency in Microsoft Office
Excellent data entry and database management abilities with keen attention to accuracy
Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
Resilience and adaptability to thrive in a fast-paced, dynamic work environment
... a Heartist®, and let your heart guide you in this world where life beats faster. Job Description We're looking for a detail-oriented and customer-focused Reservation Associate to join our dynamic team in Gurugram, India. In this role, you will be the backbone of our reservation operations, handling customer inquiries with ...
... excellence - Meet or exceed performance targets related to call handling, customer satisfaction, and reservation accuracy Qualifications - Proven experience as a Reservation Associate, Telephone Operator, or similar customer-facing role - Proficiency with reservation management systems and standard office software applications ...
... Engineering, or related technical field. Preferred / Certifications · Microsoft Certifications: Microsoft Certified: Dynamics 365 Business Central Developer Associate (MB-820) or Functional Consultant Associate (MB-800). · Modernization & Platform: Prior experience with C/AL to AL code conversion, cloud data migration tools, ...
... Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stay - Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements - Arrange transportation services, including airport transfers, local ...
Agra, भारत
View vacancy
DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR
... DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR is hiring passionate and experienced candidate for the position of Front Office Associate. Registration, reservation management, and delivering information about rooms, pricing, and facilities are all responsibilities of the hotel front office associate. We'd like to meet ...
... requests and communicate effectively with other departments to ensure guest satisfaction **Front Office Operations** - Manage room bookings and maintain accurate reservation records using the property management system - Monitor and update room status in coordination with the Housekeeping department - Maintain comprehensive front ...
Job Description - Assist the Reservations Manager in managing the daily operations of the Reservations Department. - Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations. - Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled ...
... Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue. - Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system. - Generate reports and analyze reservation data to identify trends, opportunities, and ...
... day yield operations. Ensure calculative overbooking. - Give discounts and corporate rates, as per the company’s policy. - Supervise and delegate work to reservation associate - Handle additional responsibilities as and when delegated by the Management. - Ensure web site booking process is maintained up-to-date and functional. ...
... ownership of the hotel restaurant, maximizing profitability while ensuring outstanding service and the highest quality of food and beverages. - Support the Associate Director of Food & Beverage in developing, implementing, and managing the department's annual objectives and long-term strategic goals. - Manage operating ...