Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned
Qualifications
Bachelor's degree in Hotel Management from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality.
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English with proficiency in Microsoft Office
Excellent data entry and database management abilities with keen attention to accuracy
Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
Resilience and adaptability to thrive in a fast-paced, dynamic work environment
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