Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned
Qualifications
Bachelor's degree in Hotel Management from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality.
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English with proficiency in Microsoft Office
Excellent data entry and database management abilities with keen attention to accuracy
Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
Resilience and adaptability to thrive in a fast-paced, dynamic work environment
... to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates. - Responsible for ensuring that all reservation filing and correspondence is carried out daily. - Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team ...
... excellence - Meet or exceed performance targets related to call handling, customer satisfaction, and reservation accuracy Qualifications - Proven experience as a Reservation Associate, Telephone Operator, or similar customer-facing role - Proficiency with reservation management systems and standard office software applications ...
... Engineering, or related technical field. Preferred / Certifications · Microsoft Certifications: Microsoft Certified: Dynamics 365 Business Central Developer Associate (MB-820) or Functional Consultant Associate (MB-800). · Modernization & Platform: Prior experience with C/AL to AL code conversion, cloud data migration tools, ...
... Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stay - Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements - Arrange transportation services, including airport transfers, local ...
... Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stay - Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements - Arrange transportation services, including airport transfers, local ...
Agra, भारत
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... Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing ...
... Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing ...
... account numbers and rates according to company policy while monitoring business generated through respective corporate clients - Supervise and delegate tasks to reservation associates, providing guidance and support to ensure team efficiency - Identify and communicate any operational concerns or opportunities to management that ...
... Monitor no-shows, cancellations, amendments, and overbooking situations. - Promote room upgrades and additional hotel services where appropriate. - Prepare reservation reports and maintain proper documentation. - Ensure professional handling of guest complaints and reservation-related issues. - Follow hotel SOPs and maintain ...