Remote Services Coordinator in India, India

Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech Do you speak English and Korean fluently We're looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Support Our Top Clients: Handle escalations and help solve their trickiest issues

Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports

Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Language Skills: Advanced level of English and Korean - you'll need to speak and write fluently

Comfortable with data and tools like CRM systems and dashboards

Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Remote Work: Work from the comfort of your home!

Salary: base payment + monthly bonus

Growth Opportunities: Learning & Development: We support your growth through seminars, trainings, and conferences

Perks: Take advantage of corporate discounts on hotels and other services

Meeting with HR: A friendly chat with our HR team

One minute Internet Speed Test: Just to make sure you're all set for remote work

Meeting with Hiring Manager: Another friendly chat

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Apply now and let's create amazing travel experiences together!