Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology
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As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
The Area Service Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Hyderabad , Telangana APT.
This position is part of the Service department located at Hyderabad and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe.
You will be a part of the Service Team and report to the State Service Manager –APT region responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization—read on.
Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner
Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.
Must be an Engineering Graduate with B.E./B.Tech. Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
It would be a plus if you also possess previous experience in:
Technical field services of IVD products (hardware & SW) with advance Technical Skills in one product line in IVD
Generating Service Revenue
Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System
Whether it's a health care program or paid time off, our programs contribute to life beyond the job. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Remote Service Engineer

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