About ExQuisite Living ExQuisite Living is a luxury lifestyle management and concierge company dedicated to delivering exceptional experiences and personalised solutions for discerning individuals and families. Built on the principles of discretion, efficiency, and thoughtful curation, ExQuisite serves as a trusted lifestyle partner across travel, dining, hospitality, wellness, events, luxury retail, healthcare, household management, and bespoke experiences.
Our mission is simple: to help our members reclaim their time while enjoying seamless access to the finest services, experiences, and opportunities, all delivered with precision and care.

Position Relationship Manager – Lifestyle & Concierge Services
Employment Type: Full-Time, On-Site

Role Overview The Relationship Manager will serve as the primary point of contact for ExQuisite members, ensuring every request is managed with professionalism, efficiency, and attention to detail. This role combines client relationship management, concierge services, experience planning, vendor coordination, and lifestyle assistance.
The ideal candidate is highly organised, service-oriented, resourceful, and capable of managing multiple requests while maintaining exceptional standards of client satisfaction.

Key ResponsibilitiesClient Relationship Management
Concierge & Lifestyle Management Manage and fulfil member requests across:
Travel and holiday planning
Event access and VIP experiences
Wellness and healthcare services
Household and personal assistance services
Coordinate with vendors, partners, and service providers to deliver exceptional outcomes.
Monitor service quality and maintain ExQuisite standards across all touchpoints.
Handle urgent and last-minute requests with professionalism and agility.

Experience Planning
Curate personalised experiences based on client interests and preferences.
Research and recommend relevant experiences, destinations, services, and events.
Support the planning and execution of exclusive member engagements and experiences.

Liaise with premium hospitality, travel, wellness, dining, retail, and lifestyle partners.
Ensure timely communication and efficient service delivery.

CRM & Documentation
Update CRM systems with client interactions and service history.
Track request fulfilment, follow-ups, and service feedback.

Strong customer service orientation with a passion for delivering exceptional experiences.
Proficiency in Microsoft Office and CRM platforms.

2-5 years of experience in luxury hospitality, concierge services, relationship management, customer experience, travel, aviation, luxury retail, or lifestyle management.

Experience working with HNI/UHNI clientele.
Bachelor's degree in Hospitality, Business Administration, Tourism, Communications, or a related field.

Consistently high service quality and response standards.
Seamless execution of member requests and experiences.

Relationship Service Manager

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