Engagement: Short-term contract (16 weeks) Positions: 2 Start: Immediately Rate: $20 USD per hour Schedule: Five working days per week, including weekends as required, with two weekdays off; 7 a.m.–4 p.m. PST Work arrangement: Fully remote
Role Overview
Manage day-to-day quality operations for multimodal AI annotation projects. Reporting to the Quality Manager, you will lead QA teams, monitor quality performance, resolve issues quickly, and ensure deliverables meet client standards within tight turnaround times.
Key Responsibilities
Lead Senior QA Leads and QA Leads across shifts.
Set review priorities, sampling plans, and quality coverage.
Implement audits, scoring rubrics, and calibration processes.
Track accuracy, agreement, error rates, review throughput, and turnaround time.
Identify root causes and drive corrective actions with Team Leads.
Resolve guideline-related questions and document decisions.
Share quality insights after each delivery.
Report quality performance to the Quality Manager.
Support client reviews and quality-based incentive programs.
Required Qualifications
5–7 years of overall experience, including 2–3 years leading QA or quality operations teams.
Strong knowledge of sampling, auditing, calibration, and root-cause analysis.
Excellent attention to detail and ability to identify systemic issues.
Strong communication and stakeholder-management skills.
Experience in annotation, data labeling, or AI training data projects is preferred.
Vetting
The selection process includes an interest check form, Vetsmith Assessment, and delivery interview.
Additional Offer Details
The role is project-based and involves a defined number of evaluation tasks. Each task involves comparing multiple chatbots and providing a final assessment. The opportunity is fully remote and flexible, with work on high-impact projects with global reach.
... Indicators) : - End-to-End Delivery Accountability : Own successful delivery of all critical IT initiatives and programs, ensuring adherence to scope, timelines, quality standards, and budgets.- IT Operations & Service Stability : Ensure reliable, secure, and efficient IT operations across plants and corporate functions with ...
Ergomed seeks a Quality Manager to lead audit programs and quality assurance activities across internal and vendor operations. The role involves developing audit strategies, managing compliance monitoring, and ensuring adherence to regulatory requirements including GCP and GVP standards. Responsibilities - Develop and maintain ...
... authentic way. The Difference You Will Make: The Quality Insights Lead (QIL) supports the daily operations of the Quality program, setting a high standard for quality across the Customer Support (CS) organization. Reporting to the Quality Manager, the QIL drives continuous improvement through Quality initiatives, including ...
... decisioning and customer empathy. - Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets. - Perform specific unit-level execution, including: defining, clarifying, and evolving core processes, leading team meetings, and performing root cause ...
... multiple HR service domains, maintaining compliance and quality standards, and driving continuous improvement in service delivery. Key Responsibilities 1. Team Leadership and Performance Management - Lead, coach, and mentor a team of 15+ HR operations professionals. - Allocate workloads, monitor productivity, and ensure timely ...
... resolution, and escalation management capabilities. - High attention to detail, accuracy, compliance, and quality control. - Ability to manage high-volume operations and meet strict deadlines in a dynamic environment. Preferred Competencies - Global HR Operations and Shared Services - Team Leadership and People Management ...
... adherence, managing team performance, and optimizing day-to-day business operations while delivering exceptional client satisfaction. Key Responsibilities - Lead and manage daily business operations to achieve service delivery and operational goals. - Monitor team performance against KPIs, SLAs, and quality standards. ...
... performing reconciliation, validating transformation logic, and conducting root-cause analysis when reported metrics do not match underlying data. This is a technical leadership role. The Lead Quality Engineer will provide guidance and mentorship to other Quality Engineers while remaining actively hands-on with SQL, data validation, ...
Job Title : Operations Manager | Google Operations | BPO Operations | Chennai / Indore Job Description : We are hiring an experienced Operations Manager to lead large-scale Google Operations within a BPO environment. The ideal candidate will have strong operational leadership experience, expertise in KPI management, workforce ...