Vacancy description
India, Kozhikode
Quality Officer Full-time in Kozhikode, India is listed on Jobeax. Browse 30,000+ vacancies available.
CodeAce IT Solutions LLP Location: Calicut, Kerala Employment Type: Full-Time CodeAce is a fast-growing performance marketing and technology company working across multiple business verticals, including digital marketing, SEO, PR, media buying, creative/content, technology and global client servicing. As we continue to scale, we are looking for a Quality & Process Auditor who can independently evaluate the quality of our operations, identify gaps, improve processes and help build a strong culture of accountability and continuous improvement. The Role This is not a traditional software-testing QA position. You will work across departments to audit processes, deliverables, SOP compliance, operational efficiency and quality standards. Find what is going wrong, understand why it is happening, and help us build systems that prevent it from happening again. Key Responsibilities Conduct periodic quality and process audits across different departments. Review team deliverables for accuracy, completeness and adherence to defined quality standards. Identify operational gaps, recurring mistakes, bottlenecks and quality risks. Perform Root Cause Analysis (RCA) for recurring quality and operational issues. Work with department heads to establish measurable quality standards and audit checklists. Create department-level quality scorecards and audit reports. Conduct random/sample audits to independently verify quality. Help create a company-wide culture of process discipline, accountability and continuous improvement. What We Are Looking For 3-6 years of experience in Quality Assurance, Process Auditing, Operations Excellence, Internal Audit, Process Improvement or similar roles. Experience in an IT services company, digital agency, BPO/KPO, performance marketing company or other multi-department service organization is preferred. Bachelor’s degree in Business, Management, Engineering, Technology, Commerce or a related field. Strong understanding of SOPs, process mapping, audit methodologies and Root Cause Analysis. Comfortable working with data, Excel/Google Sheets, dashboards and reports. Ability to question existing processes and challenge assumptions with data. Added Advantages Experience or certification in any of the following would be an advantage: Lean Six Sigma ISO Quality Management Systems Internal Auditing Business Process Management Continuous Improvement Project Management Data Analytics / BI dashboards How Success Will Be Measured Your performance will be measured through indicators such as: Reduction in recurring errors Improvement in SOP compliance Audit completion and coverage Corrective-action closure rate Reduction in delivery/client-related quality issues Improvement in department quality scores Number and impact of process improvements implemented Identification and prevention of operational risks Who Will Succeed in This Role? Uses data rather than assumptions. Apply now and help us build a stronger, more scalable CodeAce.
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