We are looking for a proactive and commercially minded Business Operations & Strategy Professional to support the growth and operational execution of a technology-driven business operating across D2C and B2B channels .
The role involves working across business operations, process improvement, analytics, cross-functional coordination, and strategic initiatives. The ideal candidate will be comfortable working in a fast-paced environment, analysing business performance, identifying improvement opportunities, and helping translate strategic priorities into measurable execution.
Requirements
Key Responsibilities
Support business leadership in executing strategic and operational priorities.
Analyse business performance, operational metrics, sales data, and customer trends to identify opportunities and risks.
Develop MIS reports, dashboards, business reviews, and performance summaries for management.
Identify process gaps and recommend improvements to increase operational efficiency and scalability.
Coordinate cross-functional initiatives across Sales, Marketing, Finance, Supply Chain, Technology, and Customer Operations.
Track strategic projects, action items, timelines, dependencies, and outcomes.
Support business planning, forecasting, budgeting, and performance-management activities.
Analyse D2C and B2B business performance across sales, customer acquisition, retention, fulfilment, and operational metrics.
Support initiatives related to customer experience, process optimisation, and service improvement.
Develop business cases, presentations, analysis, and recommendations for leadership discussions.
Establish and monitor key performance indicators and ensure timely reporting.
Identify opportunities for automation, process standardisation, and technology-enabled operational improvements.
Conduct market, competitor, customer, and business research to support strategic decision-making.
Work with internal stakeholders to implement new processes, systems, and operational initiatives.
Monitor execution of business initiatives and highlight risks, delays, and dependencies to leadership.
Support special projects and other strategic initiatives as required.
What Makes You a Great Fit
3+ years of experience in business operations, business strategy, management consulting, analytics, program management, or a similar role.
Strong analytical and problem-solving skills with the ability to convert data into actionable business insights.
Experience working with business metrics, MIS, dashboards, reporting, and performance analysis .
Strong understanding of business operations, process improvement, and cross-functional execution.
Experience working in D2C, B2B, ecommerce, retail, technology, consumer electronics, or other fast-paced business environments is advantageous.
Strong proficiency in MS Excel/Google Sheets and PowerPoint/Google Slides .
Familiarity with BI and analytics tools is an advantage.
Ability to manage multiple projects, priorities, stakeholders, and deadlines simultaneously.
Strong communication and presentation skills with the ability to interact with senior stakeholders.
Proactive approach to identifying problems and driving them toward resolution.
Strong attention to detail, ownership, and execution discipline.
Ability to work independently while collaborating effectively across functions.
Comfortable working in a dynamic, growth-oriented environment where priorities can evolve quickly.
Bachelor's degree in Business, Engineering, Economics, Finance, Management, or a related discipline is preferred.
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