PTC Software - Salesforce Administrator in Pune, भारत

Job description :Our world is transforming, and PTC is leading the https://jobeax.com/link/CqAQKznIjk8Pwr9p software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their https://jobeax.com/link/TLrewdhoGXTU78uY people make all the difference in our https://jobeax.com/link/es56idq9ExwspLFB, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do https://jobeax.com/link/B0xtOB5Zb1cYo0gj Summary :We are seeking a highly motivated and detail-oriented Salesforce Administrator to support and maintain our Salesforce Sales Cloud and Service Cloud https://jobeax.com/link/UuxHBYkbQjke5gQz role will be responsible for application administration, production support, incident management, user support, monitoring, and continuous improvement of Salesforce https://jobeax.com/link/5WM6jVJPxXxkaX5M ideal candidate will work closely with business users, development teams, and stakeholders to ensure stable, secure, and efficient operation of Salesforce https://jobeax.com/link/D97KR0fNczjlIZqw Responsibilities :Salesforce Administration & Production Support :- Administer, configure, and maintain Salesforce Sales Cloud and Service Cloud environments.- Manage users, profiles, permission sets, roles, queues, workflows, validation rules, reports, dashboards, and case management processes.- Troubleshoot and resolve production issues requiring advanced application knowledge and elevated system access.- Monitor application health, integrations, and platform performance to ensure business https://jobeax.com/link/oUf6OJLUHJ8HolTn & Problem Management :- Investigate, replicate, troubleshoot, and resolve user-reported issues and system defects.- Coordinate with Salesforce development teams and business stakeholders to drive timely issue resolution.- Perform root cause analysis on recurring issues and implement preventive measures.- Ensure incidents are logged, documented, communicated, and resolved within defined service levels.- Maintain accurate records of issue resolution, root causes, and stakeholder https://jobeax.com/link/RvplnebljeloDdGU & Continuous Improvement :- Monitor application alerts, integrations, and infrastructure notifications.- Identify opportunities for automation, enhanced monitoring, telemetry, and dashboard improvements.- Analyze recurring support trends and collaborate with development teams to implement long-term solutions.- Identify application gaps and recommend business process https://jobeax.com/link/1JtcbZqYJT6ijn3a Management :- Develop and maintain support documentation, troubleshooting guides, and knowledge base articles.- Share best practices and lessons learned across support and development https://jobeax.com/link/SxPqK5vYaJMI6M4q, Business Continuity & Change Support :- Participate in UAT, release validation, change management, and deployment activities.- Support business continuity planning, disaster recovery testing, and application recovery exercises.- Coordinate with development and infrastructure teams during planned maintenance and major technology https://jobeax.com/link/npsfQhoc3z2zWZ9H & Communication :- Partner with business users, support teams, developers, and architects to ensure effective issue resolution.- Provide timely and professional communication regarding incidents, outages, service restoration, and planned changes.- Act as a key liaison between business stakeholders and technical teams for Salesforce-related support https://jobeax.com/link/ZXZIATo0nObCyFu7 Qualifications :- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.- 3+ years of experience administering and supporting Salesforce Sales Cloud and/or Service Cloud.- Strong knowledge of Salesforce administration, security model, case management, workflows, validation rules, reports, dashboards, and data management.- Experience in production support, incident management, root cause analysis, and troubleshooting.- Knowledge of Salesforce integrations, APIs, and related support processes.- Strong analytical, communication, documentation, and problem-solving skills.- Experience working with ticketing and IT service management https://jobeax.com/link/8YpalCdwfofm5NaS Qualifications :- Salesforce Administrator Certification.- Experience with Salesforce Lightning Experience.- Familiarity with Agile methodologies and ITIL-based support processes.- Experience supporting enterprise-scale CRM platforms. (ref:hirist.tech)