About the Opportunity
- The Property Manager will oversee facility management and day-to-day operations of a healthcare centre and residential apartment building, ensuring safe, reliable, hygienic, and efficient operations through coordination with healthcare representatives, residents, vendors, and technical teams.

Role & Responsibilities
- Oversee operation, inspection, and maintenance of MEP systems including electrical distribution, DG sets, UPS, HVAC, pumps, plumbing, water supply and drainage, and fire alarm and firefighting systems.
- Develop and monitor preventive maintenance schedules, ensure timely completion of planned maintenance, breakdown rectification, and corrective actions.
- Monitor equipment performance, service interruptions, utility consumption, and critical building systems; identify risks and implement measures to improve reliability and efficiency.
- Maintain accurate maintenance records, equipment registers, checklists, logbooks, service reports, and asset history.
- Coordinate with specialist vendors for AMC/CMC visits, repairs, testing, commissioning, and equipment replacement.
- Ensure appropriate emergency response arrangements for power failures, water supply disruptions, HVAC breakdowns, fire and life-safety incidents, and other building emergencies.
- Coordinate planned shutdowns and maintenance activities to minimize disruption to healthcare services and residential occupants.
- Monitor technical manpower deployment, shift coverage, work quality, and response times.
- Manage daily housekeeping operations across healthcare centre, residential common areas, lobbies, corridors, washrooms, lifts, amenities, and back-of-house areas.
- Ensure appropriate cleaning schedules, manpower deployment, supervision, inspections, and service standards are consistently followed.
- Coordinate with healthcare centre representatives on site-specific hygiene, sanitation, waste-handling, and cleaning requirements per approved protocols.
- Ensure housekeeping staff are trained in cleaning methods, chemical handling, PPE, hygiene practices, and safety procedures.
- Monitor consumables, cleaning materials, equipment, and inventory levels, ensuring appropriate usage and timely replenishment.
- Conduct routine inspections, address service gaps, and ensure complaints and audit observations are closed within agreed timelines.
- Coordinate with healthcare centre administration, residents, resident representatives, security, housekeeping, technical teams, and stakeholders on day-to-day facility matters.
- Prioritize building service issues affecting healthcare operations, patient and visitor comfort, resident safety, or continuity of essential services.
- Maintain professional communication and respond promptly to complaints, service requests, and escalations.
- Plan maintenance and housekeeping activities to reduce inconvenience to patients, staff, visitors, and residents.
- Maintain appropriate confidentiality, access control, and professional conduct in healthcare and residential environments.
- Manage service partners and contractors, monitor performance against scope, SLAs, KPIs, and quality standards, and follow up on corrective actions.
- Supervise technical and housekeeping teams, including attendance, duty rosters, grooming, discipline, training, and performance.
- Monitor maintenance materials, housekeeping consumables, utilities, and operational expenses against approved budgets.
- Review vendor bills, service reports, work completion records, and material requests per company procedures.
- Identify opportunities to improve productivity, optimize costs, and enhance service delivery without compromising safety or quality.
- Ensure compliance with statutory requirements, building safety standards, fire and life-safety procedures, and company SOPs.
- Coordinate inspections, testing, and maintenance of safety systems; maintain records of certificates, permits, and reports.
- Conduct safety rounds, support emergency drills, and ensure teams understand emergency procedures and escalation protocols.
- Ensure contractors and staff follow permit-to-work requirements, PPE standards, safe work practices, and incident-reporting procedures.
- Coordinate with healthcare team on facility-specific safety, hygiene, and waste-management protocols; clinical and biomedical waste processes must follow approved procedures and applicable requirements.
- Prepare daily, weekly, and monthly MIS covering MEP maintenance, breakdowns, housekeeping performance, manpower, utilities, complaints, and pending actions.
- Conduct regular site inspections and review meetings with internal teams, clients, healthcare representatives, residential stakeholders, and vendors.
- Track complaints, corrective actions, preventive maintenance compliance, service quality, and recurring operational issues.
- Escalate critical breakdowns, safety concerns, service disruptions, and unresolved complaints to appropriate management representatives.
- Maintain accurate documentation, records, and handover information for all facility operations.

Skills & Qualifications
Must-Have
- Bachelor's degree or Diploma in Electrical, Mechanical, Civil Engineering, or a related discipline.
- Typically 7–12 years of experience in facility management, property management, or building operations, including responsibility for technical services and housekeeping.
- Working knowledge of MEP systems, preventive maintenance, housekeeping operations, vendor management, safety, and statutory compliance.
- Strong technical understanding of building MEP operations and maintenance.
- Ability to manage housekeeping operations and maintain high hygiene and service standards.
- Strong leadership, vendor management, problem-solving, and stakeholder coordination skills.
- Good communication, complaint resolution, reporting, and documentation skills.
- Working knowledge of MS Office and CAFM/facility management systems is an advantage.
- Ability to respond effectively to emergencies and manage competing priorities across healthcare and residential environments.

Preferred
- Experience managing healthcare facilities, residential buildings, mixed-use properties, or other complex occupied environments is preferred.
- A hands-on facility management professional who can independently manage technical operations and housekeeping services across an occupied healthcare centre and residential apartment building.
- Proactive, service-oriented, safety-conscious, and capable of coordinating effectively with healthcare administration, residents, vendors, and internal teams.

Benefits & Culture Highlights
- Not specified in the job description.

Property Manager (9)

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