Project Manager in Bangalore, भारत

FieldAssist builds Sales Force Automation and Distributor Management software for consumer goods companies. You will own the beverages portfolio of large bottling companies, managing delivery commitments and Lead Project Managers across accounts with thousands of field users and hundreds of distributors. The role requires strong technical judgement, prioritisation across competing account needs, and ownership of retention, support and commercials beyond go-live

Responsibilities

About the Role:

https://jobeax.com/link/9vKPI6G135D61xCU ownership Own the commercial hygiene of the portfolio end to end: contracts and purchase orders raised and closed on time, billing milestones invoiced when earned, and overdue recovery carried to closure rather than left with Finance. Carry revenue realisation against plan - booked revenue converted, growth targets met, and a root-cause account when a quarter falls short. Protect net retention. Churn is the number this role is judged on hardest, and the signals that precede it show up long before the renewal conversation. Hold gross margin per project by managing cost-to-serve against recurring revenue, with a corrective plan for any project that drifts past threshold.

https://jobeax.com/link/ZVQSDBpX2MCUz9Ug across the portfolio Own the full delivery lifecycle on every project - scoping, project plan, configuration, integration, UAT, go-live and hypercare - and hold your Lead Programme Managers to a plan that is realistic rather than optimistic Review scope before it is signed. Most delivery failures are agreed to in the scoping room, not caused in the build. Set the technical direction. Review how each client's trade is mapped into FieldAssist - beat and route structure, outlet universe, scheme and trade promotion logic, claims and settlement, van sales - and catch the configuration decisions that will not survive contact with the field. Arbitrate go-live. When UAT defects and a committed date disagree, you decide what ships and you carry that decision to the client. Keep deliveries on time, and where they will not be, escalate early and tell the customer yourself. Silence is the failure mode, not the slip. Work with Product, Tech and QA as one delivery chain rather than as suppliers to be chased. Improve implementation efficiency and turnaround time through automation and better process, not through more hours.

https://jobeax.com/link/0NwdBaVaKNVPZFnF Leadership & Development Lead and develop Lead Programme Managers, with clear ownership, performance reviews, succession planning and career development. Drive team retention, hiring and selection as the team scales.

https://jobeax.com/link/QSsSsXQyPOs5C392 governance and process Lead CIO connects, QBRs and steering committees, ensuring timely action closure. Track customer satisfaction and drive measurable improvements. Deliver quarterly customer success stories backed by data. Maintain project reviews, status reporting and timely escalations. Oversee client health, renewals, financial metrics and product utilisation. Improve delivery efficiency through AI adoption and reusable workflows.

Who We’re Looking For:

8–10 years of experience, including 2+ years managing delivery, implementation or customer success teams. Proven experience managing multiple enterprise accounts and prioritising delivery across a portfolio.

Hands-on experience leading end-to-end SFA/DMS implementations, with strong configuration and technical judgement. Strong commercial ownership across revenue, billing, collections, retention, churn and cost to-serve.

Experience in people management, performance reviews, hiring, succession planning and retention. Track record of improving team efficiency through automation, AI tools or reusable processes.

Understanding of primary, secondary and tertiary sales, distributor margins and claims management. Experience handling senior-level client escalations and driving them to resolution.

Willingness to be based in Delhi NCR / Bangalore and to travel roughly a quarter of the month to client plants and depots.