Project Manager - SAP AMS in Bangalore, भारत

Position Overview :The AMS Project Manager will be responsible for end-to-end delivery and governance of Application Management Services (AMS) engagements, ensuring stable operations, SLA compliance, continuous improvement, customer satisfaction, and effective management of the AMS https://jobeax.com/link/V9v5V1Tltw2JcjY6 Responsibilities :- Own overall AMS service delivery, project governance, and operational performance.- Act as the primary point of contact for the customer for AMS-related matters.- Manage incidents, service requests, problems, changes, releases, and enhancements in accordance with agreed SLAs and OLAs.- Monitor SLAs, service quality, backlog, aging, productivity, and customer satisfaction.- Lead daily/weekly/monthly governance meetings and prepare management dashboards and service reports.- Manage AMS team capacity, utilization, workload allocation, onboarding, and performance. Manage CR/enhancement lifecycle, including estimation, prioritization, resource planning, approvals, execution, and billing where applicable.- Identify and manage operational risks, dependencies, escalations, and service-impacting issues.- Ensure adherence to ITIL processes, customer governance, security requirements, and organizational standards.- Support transition of new applications/processes into AMS and ensure proper knowledge transfer and documentation.- Identify opportunities for service expansion, automation, and additional AMS business.- Manage senior stakeholder relationships and executive https://jobeax.com/link/stWSVJOPFt4I5Ryd Skills & Experience :- 810 years of experience in SAP application support/AMS.- Should have handled 1-2 E2E implementation projects and multiple AMS projects as project manager- Strong understanding of SAP S/4HANA and SAP ECC environments with functional background.- Strong Analytical and MIS Skills- Experience managing multi-disciplinary teams across SAP functional and technical areas.- Strong knowledge of ITIL/ITSM processes, SLA management, incident/problem/change management.- Strong understanding of application support metrics, governance, pooled capacity planning.- Experience working with global customers and distributed delivery teams.- Strong stakeholder management, communication, negotiation, and escalation-management https://jobeax.com/link/2XqJXLBONIZPT2f1 Performance Indicators :- Service Delivery :i. SLA compliance, availability, backlog, aging- Incident Management :i. MTTR, first-time resolution, priority-1/2 resolution- Customer :i. CSAT, escalations, governance effectiveness- Team :i. Utilization, productivity, attrition, capacity- Quality :i. Recurring incidents, RCA closure, defect leakage- Financial :i. Revenue, margin, cost, forecast accuracy- Improvement :i. Automation, ticket reduction, process improvements- Growth :i. CR revenue, upsell/cross-sell opportunitiesEducation : Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline. (ref:hirist.tech)