Role Overview
We are looking for a Product Program Manager to drive and manage key initiatives around Lead-to-Cash (L2C) process simplification, Order Management system enhancements, and data migration .
The role will work closely with Product, Business, Technology, Operations, Sales, Finance, and Service Delivery teams to identify improvement opportunities, drive system development, manage cross-functional dependencies, and ensure successful adoption of new ordering capabilities.
A key responsibility will be end-to-end ownership of data migration and data readiness required for new ordering journeys and system enhancements.
Key Responsibilities
- Program manage Lead-to-Cash simplification and Order Management transformation initiatives from planning through implementation.
- Identify process gaps, manual interventions, and improvement opportunities across the L2C and ordering journey.
- Coordinate with Business and Technology teams to define requirements and drive PRD development for system enhancements.
- Own the overall program plan, milestones, dependencies, risks, issues, and stakeholder communication.
- Drive execution of multiple cross-functional initiatives and ensure timely delivery of committed outcomes.
- Own end-to-end data migration activities , including data assessment, mapping, cleansing, data building, validation, reconciliation, and migration to target systems.
- Coordinate with business and technology teams to ensure data readiness for new products, customers, services, and ordering journeys .
- Drive UAT, rollout, production readiness, and post-deployment stabilisation.
- Track adoption of new system capabilities and drive resolution of process, system, and data-related gaps.
- Prepare regular program dashboards, status reports, management updates, and risk/issue tracking .
- Ensure successful transition from legacy/manual processes to new digital ordering journeys.
Key Skills & Experience
- 3–5 years of experience in Program Management, Product Management, Business Analysis, or Digital Transformation .
- Strong experience managing cross-functional technology/business programs .
- Good understanding of Lead-to-Cash / Order-to-Cash and Order Management processes .
- Hands-on experience in data migration, data mapping, data validation, reconciliation, and data readiness .
- Experience creating PRDs, business requirements, user stories, and functional requirements .
- Strong stakeholder management and communication skills.
- Experience working with Agile/technology teams and enterprise applications.
- Strong analytical, problem-solving, planning, and execution skills.
Preferred
- Experience in Telecom, Cloud, Managed Services, or IT Services .
- Exposure to CRM, Order Management, Provisioning, Billing, or Service Management platforms.
- Experience managing large-scale system transformation and migration programs .
- Exposure to data analysis and enterprise data management.
Required Skills
- cloud
- project implementation
- project lifecycle management
- order management
- order management system
- data migration
- data readiness
- product management
- lead to cash
- order to cash