Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
As a Vice President, Strategic Change Manager within Client Account Services, you will help shape and deliver the next generation of CAS.
Job Responsibilities:
- Shape strategic change. Take complex or ambiguous business problems and turn them into clear strategies, priorities and executable plans. Challenge existing processes and identify opportunities to simplify, digitise and reimagine how CAS operates.
- Lead transformation end to end. Own major initiatives from initial problem definition and business case through design, delivery, implementation, adoption and benefit realisation. Connect individual projects into the broader CAS strategy rather than managing them in isolation.
- Reimagine client and operational journeys. Help create simpler, faster and more transparent onboarding and servicing experiences, using strategic platforms, data, workflow, automation and AI where they can materially improve outcomes.
- Turn strategy into executive decisions. Distil complicated issues into clear choices, recommendations and actions. Produce high-quality written and visual materials that allow senior leaders to understand the issue quickly and make informed decisions.
- Create alignment across organisational boundaries. Work across Operations, Product, Technology, Data, Controls and business teams globally. Establish clear outcomes, ownership, dependencies and delivery expectations, and constructively challenge when these are at risk.
- Drive execution with pace and accountability. Identify blockers early, resolve issues wherever possible and escalate clearly when necessary. Maintain focus on the business outcome rather than allowing delivery to become an exercise in milestones and reporting.
- Use data to drive decisions. Define meaningful measures of success across client experience, controls, cycle time, automation, scalability and productivity, and use them to identify where intervention is required.
- Embed change, not just deliver it. Ensure new capabilities are adopted into the operating model with appropriate controls, ownership and measurable benefits. The wider CAS programme explicitly focuses on adoption, readiness and benefit capture as well as technology delivery.
- Act as a trusted strategic partner. Build credibility from working-level delivery teams through to executive management. Communicate candidly, adapt the level of detail to the audience and create confidence in both the direction and the execution.
Required qualifications, skills, and capabilities:
- Strategic thinker and strong executor — you move between big picture and detail to turn strategy into practical action.
- Frames unfamiliar problems — you develop a clear point of view and an actionable plan.
- Genuine self-starter — you operate effectively without a tightly defined brief or constant direction.
- Proactively drives progress — you identify gaps, convene the right people, and move work forward.
- Exercises sound escalation judgement — you know when to progress independently vs. when senior engagement is needed.
- Executive impact — you influence senior stakeholders without relying on hierarchy.
- Constructively challenges and clarifies — you question assumptions, align differing objectives, and make clear recommendations.
- Exceptional communicator — you explain complex topics simply and precisely in writing and verbally.
- Bridges working-level to exec-level — you run detailed sessions and translate outcomes into concise executive messaging.
- Commercial and outcome focused — you measure transformation by business outcomes (controls, client experience, cycle time, automation, scalable growth), not activity.
- Strong problem solver with risk judgement — you apply analytical rigor with imperfect information, identify risks/dependencies/control implications early, and balance speed with well-controlled delivery.
Required qualifications, skills, and capabilities:
- The strongest candidates will not describe themselves simply as project managers.
- They will be curious about how technology, data and AI can change the operating model, but equally focused on the people, process, controls and adoption required to turn new capabilities into real business value.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.