Program Manager - Student Operations (Offline Programs) in Bombay, भारत

Working Days: 5 Days a Week — The IIDE Way

Location: Designated College and Andheri Campus

About IIDE:

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Manager – Student Operations & Student Success , you will be responsible for owning a portfolio of designated partner colleges and driving performance excellence across academic outcomes, student success, student operations, placements support, and college partnerships. You will lead and develop on-ground teams, hold them accountable for results, and act as the strategic bridge between ground-level execution and institutional growth.

What You'll Do:

● Portfolio Performance & Outcome Accountability:

○ Own end-to-end performance across assigned colleges, covering academics, examinations, student success, placements support, and student operations.

○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.

○ Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams.

○ Ensure consistency in program standards, student experience, and brand representation across colleges.

○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

● Leadership, Talent Strategy & Accountability:

○ Lead, coach, and develop on-ground college teams with clear accountability for outcomes.

○ Define performance expectations, role ownership, and growth pathways.

○ Conduct regular performance reviews, feedback conversations, and capability-building discussions.

○ Identify skill gaps and drive targeted training, coaching, or role realignment.

○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.

○ Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations.

● Institutional Partnerships & Portfolio Growth:

○ Own senior-level relationships with Principals, HODs, Deans, and administrative leadership.

○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.

○ Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.

○ Identify opportunities for portfolio expansion, new batches, and program growth.

○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

● Academic Quality, Examinations & Student Success:

○ Govern academic quality across colleges, including trainer effectiveness, content delivery, and batch performance.

○ Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution.

○ Review academic, examination, and student success data to surface quality risks and preparedness gaps.

○ Ensure timely interventions for at-risk students, batches, or colleges.

○ Champion a strong student success culture through engagement, industry exposure, and community initiatives.

● Placements Enablement & Outcome Support:

○ Partner with central placements and career services teams to support placement readiness across colleges.

○ Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.

○ Track and review placement-related metrics at a portfolio level, including readiness, participation, and outcomes.

○ Work with college leadership to resolve structural or operational barriers impacting placement outcomes.

○ Act as the college-facing escalation and governance owner for placement-related challenges.

● Additional Duties:

○ Collaborate with cross-functional teams to support portfolio performance, student success, and institutional growth.

○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

● Must-Have:

○ Minimum of 8+ years of experience in student-facing roles.

○ Proven leadership experience within ed-tech or student-centric environments.

○ Track record of inspiring and guiding teams of 5–10 individuals towards collective success and growth.

○ Vibrant and optimistic mindset, with strong analytical skills for creative problem-solving.

○ Demonstrated ability to navigate and resolve challenging situations while ensuring a positive experience for students at every step.

● Should Have:

○ Experience or skills related to process improvements and strategies.

○ Experience with ticketing software to manage queries efficiently.

● Nice to Have:

○ Additional relevant experiences or skills that would be advantageous.

○ Relevant certifications or training.

Why Join IIDE?

● Work with one of India's fastest-growing digital education brands

● Drive measurable student success and operational outcomes across partner colleges

● Lead high-impact teams and institutional partnerships

● Work in a collaborative and high-growth environment

Who You'll Thrive As

You're someone who:

● Takes ownership of student success, operational performance, and portfolio outcomes.

● Leads and develops teams with clear accountability and a growth mindset.

● Builds strong relationships with institutional stakeholders.

● Uses data and structured thinking to solve complex operational and student-facing challenges.

● Balances strategic leadership with hands-on execution.