Product Support Analyst - Full Time in Chennai, India
expertusone
Full-timeStandard weekly hours
India, Chennai
Product Support Analyst - Full Time in Chennai, India is listed on Jobeax. Browse 30,000+ vacancies available.
This is a full-time role for a Product Support Analyst with 4 to 6 years of experience. The Product Support Analyst will be responsible for providing support to customers, troubleshooting technical issues, and analyzing data to identify patterns and improve product performance. Additionally, the role will involve collaborating with cross-functional teams and documenting customer feedback to enhance the product.
Responsibilities
Providing ticket-based functional product support Call support/email support/chat support for our customers.
Analyzing and troubleshooting product issues/bugs and directing the issues to the appropriate internal team within the TAT.
Collaborating with the functional, technical support, and IT support teams in working towards resolution of customer support requests.
Preparation of various analytical/statistical reports detailing the trends for product support.
Striving for continuous improvement to efficiently achieve set goals and KPAs.
Requirements
Required 4 to 6 years of product support, software support, customer support, and technical support experience or any experience relevant to these skills.
Strong analytical skills for troubleshooting and data analysis.
Knowledge in Jira/Zendesk/Freshdesk/ZOHO CRM will be an added advantage.
Excellent problem-solving abilities.
Strong oral and written communication skills.
Experience in the software or technology industry is a plus.
A minimum of a bachelor's degree or other relevant degrees is mandatory.
This job was posted by Swetha Vijayakumar from ExpertusONE.
... Analyst plays a critical role in delivering world-class technical support for Infor's Workforce Management (WFM) application to enterprise clients. As a Product Support Analyst, you will investigate and resolve complex software issues reported by customers, collaborating closely with R&D and Services teams to deliver timely ...
Experten & ErfahreneKarriereTechnisch Product Manager (m/w/d) By Alexander HerholzNo Comments Zur Unterstützung unseres Teams suchen wir eine/n Product Manager (m/w/d) in Vollzeit. Der Stelleninhaber (m/w/d) verantwortet die strategische Entwicklung und Ausrichtung des zugeordneten Produktportfolios in enger Abstimmung ...
... Infringement analysis Background in legal tech, IP, or other specialized B2B domains Quality, Ownership and Accountability: We are passionate about results and take full ownership of our work. We are performance oriented and have a drive for excellence. Enjoy building AI products from 01 and beyond Lumenci is the technology industry's ...
... deals on regular basis Own the P&L of the account Multi portfolio sale including wholesale voice, SMS Hub, ITFS, etc. Deliver customer satisfaction by ensuring timely implementation of the solution Responsible for managing cost of the destination in the account / region to help Airtel's retail outgoing cost & to generate ...
... innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every ...
Join Us as a Pre-Sales IT Specialist Location: Andheri East, Mumbai, India Immediate to 30 Days Employment Type: Full-Time VivaConnect is one of India's top 10 CPaaS companies, backed by 24+ years of experience in delivering impactful mobile marketing solutions. Our strength lies in leveraging mobile, digital, and social ...
... informed product decisions Track product and business metrics to evaluate impact and continuously improve the user experience Leverage AI tools in day-to-day product workflows to improve research, analysis, documentation, ideation, and overall execution efficiency 1-3 years of experience as a full-time Product Manager; candidates ...
... and timely delivery, while identifying opportunities for product improvement and portfolio expansion. The Product Manager will also prepare business cases, support pricing and positioning decisions, and provide product training and support to commercial teams. Proficiency in product management activities such as market ...
... savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and ...
... information. Must have skills : Reltio Good to have skills : Life Sciences Industry Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Business Analyst, a typical day involves thoroughly examining an organization's structure and workflows to understand how its business ...
... supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The ADM Support team handles all client inquiries related to Addepar's Alternatives Data Management (ADM) solution post-implementation. ADM Support Analysts play a critical ...
... part of the broader Addepar Data Management & Quality organization, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support team sits at the nexus of Addepar's activity and requires daily ...
... Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Product Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills ...
... delivering advanced technical support, managing IT assets, and driving strategic initiatives to enhance IT operations. IT Operations & Service Management Manage IT support operations for a primarily remote, global workforce spanning multiple time zones. Analyze IT support requests and trends to identify opportunities for process ...
... to continuous improvement initiatives across HR and IT processes. The analyst will work closely with IT, HR, business stakeholders, vendors, and ServiceNow product teams to maintain platform reliability, optimize workflows, and support strategic transformation initiatives. ServiceNow Platform Support Provide Level 2 support ...
... knowledge base with current procedures and policies Skills & Experience Required - 5+ years' experience in financial services technology or trading systems support - Experience working directly with traders on the trading floor and resolving issues in real-time - Experience with Market Data systems, such as Bloomberg, ...
... contact for customer support inquiries via email, chat, or phone Document recurring issues and user feedback to help inform product improvements Maintain detailed support records and contribute to the knowledge base and FAQs Identify support trends and suggest proactive solutions or workarounds Provide product training and onboarding ...
... complex, technical, and application-related issues.Responsibilities:- Provide support to enterprise clients related to the technical and functional aspects of the products.- Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.- Assist Product and Development team ...
Key Responsibilities:- Analyze and resolve production issues, incidents, and problem tickets related to Finacle applications.- Investigate application issues, perform root-cause analysis, and implement effective and sustainable solutions.- Provide L2/L3 production support for Finacle-based applications and integrations.- ...