Roles

Identify opportunities to improve business processes, operational efficiency, and productivity.
Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and other process improvement methodologies.
Standardize workflows, SOPs, and operational procedures across departments.
Collaborate with cross-functional teams to implement process improvements.
Monitor operational performance and ensure alignment with organizational goals.

Responsibility

Analyze existing business processes to identify bottlenecks, inefficiencies, and root causes.
Develop and implement process improvement plans to reduce costs, minimize errors, and improve turnaround time.
Define, track, and review Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Conduct process audits, gap assessments, and root cause analysis.
Prepare process documentation, SOPs, workflow charts, and improvement reports.
Facilitate continuous improvement workshops and employee training sessions.
Track the effectiveness of implemented improvements and ensure sustainable results.
Coordinate with stakeholders to drive change management and process standardization.
Ensure compliance with internal policies, quality standards, and regulatory requirements, where applicable.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Engineering, Industrial Engineering, or a related field.
Relevant experience in process improvement, operational excellence, business operations, or quality management.
Knowledge of Lean Management, Six Sigma, Kaizen, 5S, and continuous improvement methodologies.
Experience in process mapping, workflow analysis, SOP development, and root cause analysis.
Ability to analyze operational data and identify improvement opportunities.
Familiarity with performance measurement, KPI tracking, and reporting.
Proficiency in MS Excel and PowerPoint; knowledge of Power BI or other data visualization tools is an advantage.
Strong analytical, problem-solving, and project management skills.
Excellent communication, stakeholder management, and presentation skills.
Ability to manage multiple projects, prioritize tasks, and drive results.

Process & Operational Excellence Executive

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